Urgent Hiring | Gurugram Location

Expert Staffing Solutions New Delhi; Dadri, New Delhi, Gurugram District; On-site; INR 200,000 - 320,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking an entry-level Customer Support professional to handle international calls and respond to product, billing, and account questions. You will resolve complaints, explain policies, and maintain professional communication while updating CRM data.

The role requires good English, basic computer skills, and the ability to work in rotational shifts, including nights or weekends if needed. Fresher-friendly with emphasis on accuracy and customer focus.

Qualifications

• Education: Undergraduate (UG) or graduate, or candidates pursuing graduation, per company requirements.
• Freshers welcome; prior BPO experience not always required.
• Strong English communication for international support.
• Basic computer knowledge and MS Office.

Responsibilities

• Handle inbound and outbound international customer calls.
• Answer customer questions about products, services, billing, or accounts.
• Resolve complaints and provide suitable solutions.
• Explain company policies and procedures clearly.
• Maintain proper call etiquette and professional communication.
• Update customer details and call notes in the CRM system.
• Meet targets such as CSAT, call quality, and AHT.
• Follow data privacy rules and company guidelines.
• Respond to customer queries through email and live chat.
• Provide accurate information using company knowledge bases.
• Process orders, refunds, cancellations, and account updates as authorized.
• Enter, verify, and update customer data.
• Investigate customer issues and elevate complex cases.
• Maintain professional grammar, spelling, and written communication.
• Meet productivity, accuracy, response-time, and quality targets.
• Protect confidential customer information.

Skills

English communication

Teamwork

Patience

Telephone etiquette

Listening skills

Confidence

Typing speed

Education

Undergraduate or graduate (pursuing)

Tools

MS Office

Internet browsing

Job description

Role & responsibilities

Key responsibilities

• Handle inbound and outbound international customer calls.
• Answer customer questions about products, services, billing, or accounts.
• Resolve complaints and provide suitable solutions.
• Explain company policies and procedures clearly.
• Maintain proper call etiquette and professional communication.
• Update customer details and call notes in the CRM system.
• Meet targets such as customer satisfaction (CSAT), call quality, and average handling time (AHT).
• Follow data privacy rules and company guidelines.
• Respond to customer queries through email and live chat.
• Provide accurate information using company knowledge bases.
• Process orders, refunds, cancellations, and account updates, as authorized.
• Enter, verify, and update customer data.
• Investigate customer issues and elevate complex cases.
• Maintain professional grammar, spelling, and written communication.
• Meet productivity, accuracy, response-time, and quality targets.
• Protect confidential customer information.

Preferred candidate profile

• Education: Undergraduate (UG), graduate, or candidates pursuing graduation, depending on company requirements.
• Experience: Freshers can apply; prior BPO experience is not always required.
• Communication skills: Good English communication skills for international customer support.
• Computer skills: Basic computer knowledge, MS Office, and internet browsing.
• Voice process: Good spoken English, listening skills, confidence, and telephone etiquette.
• Non-voice process: Good written English, typing speed, grammar, and attention to detail.
• Customer service: Ability to understand customer concerns and provide appropriate solutions.
• Soft skills: Positive attitude, patience, teamwork, and problem-solving ability.
• Work flexibility: Willingness to work rotational shifts, night shifts, and weekends, if required.
• Other requirements: Ability to meet quality and productivity targets and follow company policies.