Urgent Hiring | Gurugram | International BPO Banking Process

Expert Staffing Solutions New Delhi; Gurugram District; Vor Ort; INR 246.000 - 357.000; Vollzeit

Zusammenfassung

Expert Staffing Solutions New Delhi is seeking a customer service professional to handle banking queries related to accounts, cards, and online banking from Gurugram. You will assist with transaction issues, refunds, and payment statuses, and process requests following SOPs.

The role requires verifying information per KYC, maintaining accurate records, and ensuring compliance with data privacy and security policies while achieving set productivity and quality targets.

Qualifikationen

• Good English communication and customer-handling skills.
• Basic knowledge of banking operations, payment processing, and financial transactions.
• Strong attention to detail and problem-solving ability.

Aufgaben

• Handle customer queries related to bank accounts, debit cards, credit cards, and online banking.
• Assist customers with transaction-related issues, failed payments, refunds, and payment status inquiries.
• Process banking requests accurately according to standard operating procedures (SOPs).
• Verify customer information and follow KYC and customer authentication procedures.
• Investigate transaction discrepancies and elevate unresolved issues to the concerned department.
• Maintain accurate records of customer interactions and transactions in the system.
• Handle customer complaints professionally while ensuring customer satisfaction.
• Follow banking regulations, data privacy requirements, and information security policies.
• Meet productivity, accuracy, quality, and turnaround-time (TAT) targets.
• Coordinate with internal teams to resolve customer issues within the specified timelines.

Kenntnisse

English communication

Customer handling

Attention to detail

Problem solving

Tools

CRM systems

Banking software

Jobbeschreibung

Role & responsibilities

• Handle customer queries related to bank accounts, debit cards, credit cards, and online banking.
• Assist customers with transaction-related issues, failed payments, refunds, and payment status inquiries.
• Process banking requests accurately according to standard operating procedures (SOPs).
• Verify customer information and follow KYC and customer authentication procedures.
• Investigate transaction discrepancies and elevate unresolved issues to the concerned department.
• Maintain accurate records of customer interactions and transactions in the system.
• Handle customer complaints professionally while ensuring customer satisfaction.
• Follow banking regulations, data privacy requirements, and information security policies.
• Meet productivity, accuracy, quality, and turnaround-time (TAT) targets.
• Coordinate with internal teams to resolve customer issues within the specified timelines.

Preferred candidate profile

• 6 months to 1 year of experience in a banking BPO, financial services, or customer support process.
• Basic knowledge of banking operations, payment processing, and financial transactions.
• Good English communication and customer-handling skills.
• Basic computer knowledge and experience using CRM or banking systems.
• Strong attention to detail and problem-solving ability.
• Willingness to work rotational or night shifts, depending on the process.