Urgent Hiring For Desktop Support Engineer_Gurugram

Team Computers; Dadri, Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Team Computers in Dadri, Uttar Pradesh, is seeking an IT Helpdesk Technician to provide frontline technical assistance for end users. You will troubleshoot hardware and software, manage tickets, and assist with user accounts and access control.

The role includes desktop and peripheral installs, routine maintenance, basic network help, and documentation efforts. You will train users, support IT asset tracking, and escalate complex issues when needed.

Qualifications

• Provide technical assistance via phone, email, or in person.
• Diagnose and resolve hardware and software issues including OS, apps, printers, network, and peripherals.
• Log and track support requests in a ticketing system and ensure timely resolution.

Responsibilities

• Assist with user account creation, password resets, and access management.
• Install, configure, and maintain desktop PCs, laptops, printers, scanners, and software.
• Perform routine maintenance, updates, patching, and backups.
• Help users with basic network issues (LAN, Wi‑Fi, VPN).
• Create and maintain documentation of common issues and resolutions.
• Provide basic end-user training on hardware and software.
• Track IT assets and software licenses; support inventory management.
• Escalate complex issues to higher-level teams or vendors when needed.
• Provide remote support using remote desktop tools.
• Keep workspace organized and comply with IT policies and procedures.
• Stay updated on technology trends and best practices in desktop support.

Skills

Technical troubleshooting

Customer service

Communication

Time management

Problem solving

Tools

Remote desktop tools

Job description

Role & responsibilities

• ProvideTechnicalAssistance: Respond to user requests fortechnicalassistance via phone, email, or in person.
• Troubleshooting and Diagnosis:Diagnose and resolvetechnicalhardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management:Log allsupportrequests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management:Assist with user account creation, password resets, and access management.
• Hardware and Software Installation:Install, configure, and maintaindesktopcomputers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance:Perform routine maintenance tasks, including software updates, patching, and system backups.
• NetworkSupport:Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation:Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training:Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management:Assist with tracking and managingITassets, including hardware and software licenses.
• Escalation:Escalate complex issues to higher-levelsupportteams or vendors when necessary.
• RemoteSupport:Provide remotetechnicalassistance using remotedesktoptools.
• Maintain a Clean and Organized Workspace:Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere toITPolicies and Procedures:Follow establishedITpolicies, procedures, and security guidelines.
• Stay Updated:Keep abreast of the latest technology trends and best practices indesktop support