Urgent Hiring For Desktop/Service Desk Engineer_Noida

Team Computers; Dadri, Gurugram District, Delhi; On-site; INR 300,000 - 480,000; Full time

Job summary

Team Computers is seeking a skilled IT Helpdesk specialist in Dadri, Uttar Pradesh. The role involves providing technical assistance to users, diagnosing hardware and software issues, and logging requests in a ticketing system to ensure timely resolution.

You will assist with user accounts, install hardware and software, perform routine maintenance, support network connectivity, and create documentation for common issues. Training end-users and managing IT assets are also part of the duties.

Responsibilities

• ProvideTechnicalAssistance: Respond to user requests fortechnicalassistance via phone, email, or in person.
• Troubleshooting and Diagnosis: Diagnose and resolvetechnicalhardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management: Log allsupportrequests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management: Assist with user account creation, password resets, and access management.
• Hardware and Software Installation: Install, configure, and maintaindesktopcomputers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance: Perform routine maintenance tasks, including software updates, patching, and system backups.
• NetworkSupport: Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation: Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training: Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management: Assist with tracking and managingITassets, including hardware and software licenses.
• Escalation: Escalate complex issues to higher-levelsupportteams or vendors when necessary.
• RemoteSupport: Provide remotetechnicalassistance using remotedesktoptools.
• Maintain a Clean and Organized Workspace: Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere toITPolicies and Procedures: Follow establishedITpolicies, procedures, and security guidelines.
• Stay Updated: Keep abreast of the latest technology trends and best practices indesktop support.

Job description

Role & responsibilities

• ProvideTechnicalAssistance: Respond to user requests fortechnicalassistance via phone, email, or in person.
• Troubleshooting and Diagnosis:Diagnose and resolvetechnicalhardware and software issues, including operating systems (Windows, macOS), applications, printers, network connectivity, and other peripherals.
• Ticket Management:Log allsupportrequests in a ticketing system, track progress, and ensure timely resolution and closure of tickets.
• User Account Management:Assist with user account creation, password resets, and access management.
• Hardware and Software Installation:Install, configure, and maintaindesktopcomputers, laptops, peripherals (printers, scanners, etc.), and software applications.
• System Maintenance:Perform routine maintenance tasks, including software updates, patching, and system backups.
• NetworkSupport:Assist users with basic network connectivity issues (LAN, Wi-Fi, VPN).
• Documentation:Create and maintain documentation of common issues, resolutions, and standard operating procedures.
• User Training:Provide basic training and guidance to end-users on the use of hardware and software.
• Inventory Management:Assist with tracking and managingITassets, including hardware and software licenses.
• Escalation:Escalate complex issues to higher-levelsupportteams or vendors when necessary.
• RemoteSupport:Provide remotetechnicalassistance using remotedesktoptools.
• Maintain a Clean and Organized Workspace:Ensure the physical workspace is organized and equipment is properly maintained.
• Adhere toITPolicies and Procedures:Follow establishedITpolicies, procedures, and security guidelines.
• Stay Updated:Keep abreast of the latest technology trends and best practices indesktop support.