Urgent Hiring Customer Service Executive - Gurgaon

Policybazaar; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

Policy Bazaar in Gurgaon is seeking Customer Service Executives to manage customer inquiries and drive sales across channels. This is a blended process role in a full-time environment.

You will handle inquiries by phone, explain products, assist customers with insurance decisions, and maintain accurate records. The role requires strong communication, CRM familiarity, and the ability to work six days a week; we do not offer virtual interviews.

Qualifications

• 0-4 years of experience in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Skills

Communication

Interpersonal skills

Conflict resolution

Problem solving

Education

High School Diploma

Bachelor's degree

Tools

CRM systems

Job description

Location

Sector 44, Gurugram

Walk-in Interviews only (No virtual interviews)

Employment Type

Full-time

Salary range

2.5 - 4LPA, depending on relevant experience.

Job Description

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities

• Handle customer inquiries via phone.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Requirements

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.

Working Conditions

• 6-day working week.

We do not conduct virtual interviews.