UK Voice process | Gurgaon

Foundever; Gurugram District; Vor Ort; INR 201.000 - 279.000; Vollzeit

Benefits dieser Stelle

Performance incentives

Health coverage

Transportation

Zusammenfassung

Foundever is seeking an International Voice Process Associate in Gurugram, India. You will deliver voice-based customer support to international clients, addressing inquiries and resolving issues with a customer-first mindset.

Freshers or candidates with BPO/voice experience are welcome. English communication is mandatory, and willingness to work 24x7 shifts is required. The role offers incentives, health coverage, and transportation benefits.

Qualifikationen

• Freshers or candidates with prior experience in BPO/voice process roles
• Minimum educational qualification: 10+2 (undergraduates with 6 months of experience are eligible)
• Strong verbal communication skills in English are Mandatory
• Willingness to work in 24*7 shifts

Aufgaben

• Provide professional customer support through voice, assisting with inquiries, complaints, and product/service information.
• Resolve customer issues promptly, ensuring high levels of satisfaction and first-call resolution.
• Stay updated on product details and services to offer accurate information and effective solutions.

Kenntnisse

Strong communication

English proficiency

Ausbildung

10+2

Jobbeschreibung

Job Title: International Voice Process Associate

Industry: [BPO / Customer Service]

Shifts : 24*7

Job Type : Work from Office

Job Overview: We're looking for a motivated International Voice Process Associate to join our team. In this role, you'll deliver outstanding customer service to international clients, primarily through voice support. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to resolve issues efficiently in a fast-paced setting.

Key Responsibilities:

• Provide professional customer support through voice, assisting with inquiries, complaints, and product/service information.
• Resolve customer issues promptly, ensuring high levels of satisfaction and first-call resolution.
• Stay updated on product details and services to offer accurate information and effective solutions.

Eligibility Criteria :

• Freshers or candidates with prior experience in BPO/voice process roles are welcome to apply
• Minimum educational qualification: 10+2 (undergraduates with 6 months of experience are eligible)
• Strong verbal communication skills in English are Mandatory.
• Willingness to work in 24*7 shifts.

Perks & Benefits:

• Performance Incentives: Enjoy monthly incentives based on your performance, recognizing and rewarding your contributions.
• Comprehensive Health Coverage: We offer health insurance and other essential benefits to support your well-being.
• Convenient Transportation: Two-way transportation is provided to make your commute easier and more comfortable.

Rounds of Interview:

• HR Screening
• Online Assessment
• Manual Voice Assessment
• Operations Interview