International Voice Process Executive

THE Career Artist; Gurugram District; On-site; INR 201,000 - 402,000; Full time

Benefits offered by this job

Incentives and bonuses

Fast career growth

Paid training

International exposure

Job summary

The Career Artist in Gurgaon is hiring for an International Voice Process. You will handle inbound and blended customer interactions for international clients from a work-from-office setup, ensuring high-quality service and satisfaction.

Education can be undergraduate or graduate, with freshers welcome and experienced candidates needing at least 1 year in customer service. Expect rotational and night shifts and a competitive salary based on assessment scores.

Qualifications

• Education: Undergraduate or Graduate in any stream.
• Experience: Freshers can apply; minimum 1 year customer service experience for experienced candidates.

Responsibilities

• Handle inbound calls for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Skills

English communication

Listening skills

Typing speed

Shift flexibility

Education

Undergraduate or Graduate

Job description

Location: Gurgaon (Work from Office)

Process Type: International Voice (Inbound / Blended)

Work Mode: Work from Office

Shift: Rotational / Night Shifts (as per business requirement)

Week Off: 2 rotational weekly offs

Job Summary:

We are hiring enthusiastic and customer-focused individuals for the International Voice Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and ensuring an excellent customer experience for international clients.

Key Responsibilities:

• Handle inbound calls for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Eligibility Criteria:

• Education: Undergraduate or Graduate (any stream)
• Experience:
  • Freshers can apply.
  • Experienced candidates must have a minimum of 1 year of customer service experience.

Skills Required:

• Skills Required:
  • Excellent English communication (verbal and written)
  • Strong listening and interpersonal skills
  • Basic computer knowledge & good typing speed
  • Willingness to work in rotational and night shifts

Salary Package:

• Freshers: 18000-25,000 (Based on assessment scores)
• Experienced: 22,000-36,000 (Based on assessment scores)

Perks & Benefits:

• Attractive incentives & performance bonuses
• Fast career growth opportunities
• Paid training and skill development
• Friendly work environment with international exposure

Hiring Process:

1. Virtual Interview Invite shared on WhatsApp
2. Quick Joining Documentation for faster onboarding