International Voice Process Forgurgaon Location

THE Career Artist; Gurugram District; On-site; INR 201,000 - 402,000; Full time

Benefits offered by this job

Incentives & bonuses

Career growth

Training & skills development

International exposure

Job summary

THE Career Artist in Gurgaon is hiring for an International Voice Process position. You will handle inbound calls and blended interactions for international clients from our work-from-office setup.

The role focuses on resolving queries with accuracy, ensuring first contact resolution, maintaining chat quality, and following company policies, process guidelines, and data security norms. Freshers and experienced candidates are welcome.

Qualifications

• Education: Undergraduate or Graduate (any stream).
• Freshers can apply; experienced candidates must have minimum 1 year of customer service experience.
• Excellent English communication (verbal and written).
• Willingness to work in rotational and night shifts.

Responsibilities

• Handle inbound calls for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Skills

English communication

Active listening

Typing speed

Night shifts

Education

Undergraduate or Graduate (any stream)

Job description

Location: Gurgaon (Work from Office)

Process Type: International Voice (Inbound / Blended)

Work Mode: Work from Office

Shift: Rotational / Night Shifts (as per business requirement)

Week Off: 2 rotational weekly offs

Job Summary

We are hiring enthusiastic and customer-focused individuals for the International Voice Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and ensuring an excellent customer experience for international clients.

Key Responsibilities

• Handle inbound calls for international customers.
• Respond to customer queries with accuracy and professionalism.
• Ensure first contact resolution and customer satisfaction.
• Maintain chat quality and meet performance metrics.
• Follow company policies, process guidelines, and data security norms.

Eligibility Criteria

• Education: Undergraduate or Graduate (any stream)
• Experience:
  • Freshers can apply.
  • Experienced candidates must have a minimum of 1 year of customer service experience.

Skills Required

• Excellent English communication (verbal and written)
• Strong listening and interpersonal skills
• Basic computer knowledge & good typing speed
• Willingness to work in rotational and night shifts

Salary Package

• Freshers: 18000-25,000 (Based on assessment scores)
• Experienced: 22,000-36,000 (Based on assessment scores)

Perks & Benefits

• Attractive incentives & performance bonuses
• Fast career growth opportunities
• Paid training and skill development
• Friendly work environment with international exposure

Hiring Process

1. Virtual Interview Invite shared on WhatsApp
2. Quick Joining Documentation for faster onboarding