Transition Manager

Excis Compliance; Navi Mumbai; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Excis Compliance in Mumbai, India, seeks a Senior Global IT Service Transition Manager to lead complex cross-border transitions and ensure operational readiness, quality, and SLAs. The role focuses on migrating functions from a current supplier into the new organization with strong stakeholder engagement and governance.

You will drive end-to-end transition plans, manage cross-functional teams across time zones, and ensure successful outcomes while supporting business continuity and growth.

Qualifications

• Degree-level education with tech orientation; 5–10 years IT services exp.
• Experience managing global IT projects across cultures.
• Familiarity with ITIL and service transition processes.

Responsibilities

• Lead and manage global service transitions from kick-off to go-live and steady state.
• Coordinate end-to-end transition plans, ensure readiness, documentation, and knowledge transfer.
• Engage with clients, vendors, and internal teams to maintain communication and progress.

Skills

Global service transitions

Leadership

Stakeholder management

Communication

ITIL awareness

Project management

Education

Bachelor's degree in IT or related field

Tools

Microsoft Project

Microsoft Office

Job description

WE’RE HIRING A SENIOR GLOBAL IT SERVICE TRANSITION MANAGER IN MUMBAI, INDIA!

Excis is a global IT services company headquartered in the United Kingdom, driven by innovation, collaboration, and service excellence. We’re looking for an experienced Senior Global IT Service Transition Manager to join our Mumbai, India team and manage service transitions for one of our large global clients. The role will focus on successfully migrating functions and processes from an existing supplier into the new organization while ensuring operational readiness, quality, service levels, and business continuity.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From managing complex global transitions to building strong relationships with clients and stakeholders, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Global Service Transition Management: Lead and manage global service transitions from kick-off through go-live and into steady state, ensuring transitions are delivered according to agreed scope, timelines, budgets, quality standards, and service levels. Develop end-to-end transition plans, coordinate implementation activities, and ensure operational readiness, documentation, knowledge transfer, and acceptance requirements are completed.
• Leadership & Stakeholder Management: Provide effective leadership to transition teams, project coordinators, managers, technicians, and suppliers. Work closely with clients, internal teams, third-party vendors, procurement, operational teams, and regional business leaders to maintain effective communication, resolve issues, and continuously drive transition progress across global teams and time zones.
• Service Excellence & Business Growth: Drive continuous improvement of ITIL processes, service delivery methods, and technologies while identifying opportunities to improve commercial performance and grow revenue. Monitor business metrics, service levels, costs, and P&L performance, proactively address performance issues, analyze global trends, and champion service delivery excellence across assigned areas.

What You Need:

• Education & IT Services Experience: Degree-level education, preferably with a technical orientation and/or business-related qualification, with a minimum of 5–10 years of experience in an IT services environment, including exposure to telecommunications hardware, products, and services.
• Project & Transition Management: Strong project management skills with practical knowledge of project management tools such as Microsoft Project and Microsoft Office. Proven experience establishing and managing global IT project or transition teams within multicultural and geographically distributed environments.
• Technical & ITIL Knowledge: Good understanding of IT services and networking infrastructure, service transition processes, ITIL practices, and program management, with awareness of commercial and financial considerations within service delivery.
• Leadership & Communication: Excellent interpersonal and communication skills with the ability to communicate professionally at all organizational levels. Demonstrated ability to work effectively with both technical and non-technical stakeholders, motivate teams, manage complex stakeholder relationships, and diplomatically resolve issues.
• Professional Attributes: A proactive self-starter and collaborative team player who can work independently with minimal supervision. Flexible and willing to support global teams across different time zones, including occasional evenings and weekends, with willingness to undertake occasional international travel when required.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, global team where your leadership and service management expertise directly contribute to successful IT transformations and client satisfaction. We offer a supportive environment that encourages professional growth, continuous learning, collaboration, and innovation across diverse technologies and global operations.

Enjoy the opportunity to lead complex international service transitions, work with multicultural teams and enterprise clients, influence IT service excellence, and contribute to the continued growth of a global IT services leader.