Transition Manager – Support & Maintenance

Visara Partners; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

A technology consulting firm based in Bangalore is seeking a Transition Manager to lead the transition of over 60 applications into support and maintenance. Ideal candidates will have over 7 years of experience in transition management and related fields, strong stakeholder engagement skills, and knowledge of ITSM practices. This full-time role demands effective communication and project management abilities, as well as occasional travel for vendor coordination.

Qualifications

• 7+ years of experience in transition management, project management, or service delivery.
• Proven track record of managing transitions for large portfolios of applications (preferably 50+).
• Experience with SaaS, COTS, and data platforms in enterprise environments.

Responsibilities

• Develop and manage detailed transition plans for each application.
• Coordinate with cross-functional teams to ensure readiness for transition.
• Serve as the primary point of contact for internal and external stakeholders.

Skills

Transition management

Project management

Stakeholder engagement

Change management

ITIL knowledge

Agile methodologies

Excellent communication

Education

Bachelor’s degree in computer science, Engineering, Business Administration, or related field

PMP, ITIL, or equivalent certification

Tools

ServiceNow

JIRA

MS Project

Job description

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Job Title: Transition Manager – Support & Maintenance (Software, Data, SaaS/COTS)

We are seeking an experienced Transition Manager to lead and coordinate the transition of over 60 enterprise applications—including software, data platforms, SaaS, and COTS technologies—into steady-state support and maintenance. This role is critical to ensuring seamless handover from implementation to operations, minimizing disruption, and optimizing service delivery.

Responsibilities: Transition Planning & Execution

• Develop and manage detailed transition plans for each application, including timelines, resource allocation, and risk mitigation strategies.
• Coordinate with cross-functional teams (delivery, support, infrastructure, security, vendors) to ensure readiness for transition.
• Define and implement governance frameworks for transition activities, including KPIs and SLAs.

Stakeholder Engagement

• Serve as the primary point of contact for internal and external stakeholders during transition phases.
• Facilitate workshops and meetings to align expectations, gather requirements, and communicate progress.
• Ensure stakeholder buy-in and manage resistance through effective change management practices.

Operational Readiness & Handover

• Ensure all applications meet operational readiness criteria before handover to support teams.
• Oversee knowledge transfer, documentation, and training for support and maintenance teams.
• Validate service acceptance criteria and ensure compliance with ITIL/ITSM standards.
• Identify transition risks and develop mitigation plans.
• Monitor transition progress and proactively resolve issues impacting timelines or quality.
• Conduct post-transition reviews to capture lessons learned and improve future transitions.

Performance Monitoring & Reporting

• Track transition metrics and generate reports for leadership on progress, risks, and outcomes.
• Ensure continuous improvement through feedback loops and performance analysis.

Qualifications:

Education & Certifications

• Bachelor’s degree in computer science, Engineering, Business Administration, or related field.
• PMP, ITIL, or equivalent certification preferred.

Experience

• 7+ years of experience in transition management, project management, or service delivery.
• Proven track record of managing transitions for large portfolios of applications (preferably 50+).
• Experience with SaaS, COTS, and data platforms in enterprise environments.

Skills

• Strong understanding of ITSM, SDLC, Agile, and DevOps practices.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in tools like ServiceNow, JIRA, MS Project, and collaboration platforms (Teams, Slack).
• Ability to manage multiple transitions simultaneously in a fast-paced environment.
• Based in Bangalore.
• Occasional travel may be required for stakeholder meetings or vendor coordination.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  IT Services and IT Consulting

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