Training Manager

Richemont; New Delhi; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Richemont Iberia SL is seeking a seasoned Training & Development professional to Elevate luxury retail capabilities across boutique and wholesale channels. You will coach teams, design trainer programs, and align with sales leadership to drive client experience and product knowledge.

The role requires a strategic mindset, excellent communication, and hands-on coaching with a focus on KPI-driven outcomes and ROI.

Qualifications

• At least 5 years of luxury retail experience in a boutique and/or learning & development.
• Coaching and people development experience.
• Training other trainers experience.
• Commercial mindset focused on client experience.
• Understanding of clientelling and relationship building.
• Fluent English; local languages a plus.
• Strong communication, interpersonal skills and teamwork.
• Proficient with Excel and PowerPoint; comfortable with number analysis and reporting.
• Experience with retail KPIs and training-driven results.
• Strategic mindset with planning and time management skills.
• Agile, flexible and adaptable to change.
• Leather & Watch market experience is a benefit.

Responsibilities

• Analyze local retail & wholesale teams’ skill levels.
• Assess training efforts and KPI impact ongoing.
• Monitor competitors’ client experience and service.
• Review competitors’ product offer.
• Identify training trends and needs in markets.
• Develop pragmatic training action plan linked to sales and service.
• Optimize use of training budget.
• Align with internal and external partners to create win-win partnerships.
• Adapt training modules to local needs and strategy.
• Provide product, brand and customer service training.
• Create coaching plans and monitoring tools.
• Deploy modules to target audiences and coach in line with strategy.
• Monitor training results (short and long term).
• Ensure ROI on training; share progress and recommendations.
• Coach in the moment and disseminate best practices.
• Collaborate with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team.
• Support achievement of wholesale and retail targets and client surveys.

Skills

Coaching

People development

Train-the-trainer

Client experience

Relationship-building

Excel

PowerPoint

Communication

Teamwork

Strategic mindset

Time management

Retail KPI analysis

Agile

Adaptable

Leather & Watch market experience

Luxury retail experience

Fluent English

Tools

Excel

PowerPoint

Job description

KEY RESPONSIBILITIES

Analyze:

• Local retail & wholesale teams’ skill set levels

• Training efforts and KPI’s ongoing to assess impact of training/coaching

• Competitors’ client experience and service

• Competitors’ product offer

• Training trends and needs in the markets

Strategize:

• Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related

• Optimal use of your training budget

Develop:

• Alignment with internal and external partners, to create win-win partnerships

• Adapted training modules to local needs and strategy

• Product and brand training

• Customer service training

• Coaching plans

• Tools to help monitor & boost training results after training and in boutique

• Best practices

Deploy:

• Modules directly and indirectly to target audiences, consistent with Montblanc

• Special trainings that support marketing activities (including Train the Trainer)

• Coaching in line with the Sales/BTQ Managers strategy and team development

Monitoring Results:

• Monitoring training results (quantitative and qualitative, short term & long-term)

• Ensuring Return on Investment on all training

• Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take

• Coaching in the moment

• Sharing and developing best practices

Collaboration & Relationships:

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement:

• Achievement of Wholesale business objectives

• Achievement of Retail sales targets and business objectives

• Achievement of client surveys & Mystery Shopping targets

PROFILE

• At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience

• Experienced in coaching and people development

• Experienced in training other trainers

• Commercial mindset and client experience focused

• Understanding of clientelling and relationship building

• Fluent English and local languages would be a plus.

• Strong communication, interpersonal skills and team work

• At ease with Excel and PowerPoint

• Comfortable with number analysis and reporting

• Experienced with retail KPI’s and analysis with proven results through training

• Strategic mindset

• Strong planning and time management skills

• Agile, flexible and adaptable

• Experience in the Leather & Watch market will be a benefit