Training Manager

Montblanc; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Montblanc is seeking a Senior Training & Development lead to elevate luxury retail skills across our boutique and wholesale networks in India. The role focuses on designing pragmatic training plans aligned with business objectives, coaching managers and trainers, and ensuring strong clienteling and service excellence.

You will partner with Area Managers, Boutique Teams, and Training to deliver modules, monitor outcomes, and drive measurable improvements in sales and customer experience.

Qualifications

• At least 5 years’ experience in a luxury retail environment with boutique and/or learning & development exposure.
• Experienced in coaching and people development.
• Experienced in training other trainers.
• Commercial mindset and client experience focus.
• Understanding of clientelling and relationship building.
• Fluent English; local languages a plus.

Responsibilities

• Analyze local retail & wholesale teams’ skill levels and training gaps.
• Define training strategies and KPI tracking to measure impact.
• Coordinate with internal and external partners to design local modules.
• Develop product, brand, and customer service training.
• Coach field teams and managers to implement training plans.
• Monitor training results and ROI; share learnings with partners.

Skills

Training & L&D

Coaching

Trainer delivery

Retail analytics

Excel

PowerPoint

Communication

Teamwork

Strategic thinking

Time management

Agile / flexible

Clientelling / relationship building

Tools

Excel

PowerPoint

Job description

• Local retail & wholesale teams’ skill set levels
• Training efforts and KPI’s ongoing to assess impact of training/coaching
• Competitors’ client experience and service
• Competitors’ product offer
• Training trends and needs in the markets

Analyze

KEY RESPONSIBILITIES

• Local retail & wholesale teams’ skill set levels
• Training efforts and KPI’s ongoing to assess impact of training/coaching
• Competitors’ client experience and service
• Competitors’ product offer
• Training trends and needs in the markets

Strategize

• Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related
• Optimal use of your training budget

Develop

• Alignment with internal and external partners, to create win-win partnerships
• Adapted training modules to local needs and strategy
• Product and brand training
• Customer service training
• Coaching plans
• Tools to help monitor & boost training results after training and in boutique
• Best practices

Deploy

• Modules directly and indirectly to target audiences, consistent with Montblanc
• Special trainings that support marketing activities (including Train the Trainer)
• Coaching in line with the Sales/BTQ Managers strategy and team development

Monitoring Results

• Monitoring training results (quantitative and qualitative, short term & long-term)
• Ensuring Return on Investment on all training
• Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
• Coaching in the moment
• Sharing and developing best practices

Collaboration & Relationships

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team

Target Achievement

• Achievement of Wholesale business objectives
• Achievement of Retail sales targets and business objectives
• Achievement of client surveys & Mystery Shopping targets

PROFILE

• At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience
• Experienced in coaching and people development
• Experienced in training other trainers
• Commercial mindset and client experience focused
• Understanding of clientelling and relationship building
• Fluent English and local languages would be a plus.
• Strong communication, interpersonal skills and team work
• At ease with Excel and PowerPoint
• Comfortable with number analysis and reporting
• Experienced with retail KPI’s and analysis with proven results through training
• Strategic mindset
• Strong planning and time management skills
• Agile, flexible and adaptable
• Experience in the Leather & Watch market will be a benefit