Team Manager

Louis Vuitton; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Louis Vuitton in Delhi seeks a dynamic Retail Team Manager to lead and develop the store team, drive commercial performance, and deliver an exceptional client experience.

You will coordinate product knowledge, inventory, and operations with cross-functional teams, set sales targets, and mentor staff to foster a culture aligned with LVMH values.

Qualifications

• Leadership and people development experience in luxury retail.
• Ability to train and coach teams; align with brand culture.
• Track record of achieving sales targets and delivering superior client experience.

Responsibilities

• Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience.
• Identify training needs and ensure team members receive development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team growth.
• Embody the LVMH culture and be an ambassador of the LVMH values within the team.

Skills

Team leadership

Sales management

Customer relationships

Coaching

Performance management

Influence

Growth mindset

Impact driven

Priority management

Operational excellence

Product knowledge

Inventory management

Retail management

Business development

Collaboration

People development

Caring leadership

Client obsessed

Job description

Job responsibilities

• Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience.
• Identify training needs and ensure all team members receive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team members' growth and success.
• Embody the LVMH culture, be an ambassador of the LVMH values, by being the key driver of culture within the team and ensuring the alignments with this culture of team members.

Key Responsibilities

Team Management and Development

• Recruit, lead, motivate, and coach the team to achieve the best in their abilities and lead to commercial success while ensuring exceptional client experience.
• Identify training needs and ensure all team members receive appropriate training and development opportunities.
• Conduct regular performance evaluations and provide constructive feedback to support team members' growth and success.
• Embody the LVMH culture, be an ambassador of the LVMH values, by being the key driver of culture within the team and ensuring the alignments with this culture of team members.

Product Management and Sales

• Maintain a comprehensive knowledge of the store's product offerings, including features, benefits, and trends.
• Oversee the team's dedicated product assortment, ensuring optimal inventory levels and product presentation.
• Drive sales performance by setting and achieving team sales targets and implementing effective sales strategies.
• Collaborate with other Team Managers, Department Managers and the visual merchandising teams located in the store to optimize store layout and product placement.

Client Experience and Satisfaction

• Ensure that the highest level of desire is created, by making clients dream through exceptional storytelling.
• Ensure that each team member optimizes the savoir faire and heritage through the selling ceremony.
• Monitor clients feedback and implement necessary improvements to enhance clients satisfaction within the team's area of responsibility.
• Give meaning to the measurement of client experience and lay the foundations for a client-centric culture.
• Motivate the team on the client service tools as a good support to enhance the business, identifying any training needs.
• Support teams to understand the root causes and solutions to provide exceptional service together with the Department Manager.
• Coach the teams to support the client experience initiatives with the Department Manager.

Operational Excellence

• Overseeing operational processes and collaborating closely with the Operations Manager. This includes managing activities such as shipping and receiving, ensuring smooth inventory management, and maintaining efficient workflows.
• Maintain a well-organized, clean, and visually appealing team environment to attract and retain clients.
• Ensure compliance with company policies and procedures, as well as local laws and regulations, within the team's area of responsibility.

Additional information

Skills Associated

Hard Skills

• Level 4 - Expert
  • Customer Relationship Development
  • People Development
  • Collaboration
  • Sales Management
  • Team Management

• Level 3 - Autonomous
  • Coaching
  • Performance Management
  • Priority Management
  • Operational Excellence
  • Product Knowledge
  • Inventory Management
  • Retail Management
  • Business Development

Soft Skills

• Level 4 - Expert
  • Caring Leadership
  • Client Obsessed

• Level 3 - Autonomous
  • Impact driven
  • Growth Mindset
  • Influence

Reference LVM34220