Training Executive

Nature's Basket Limited; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Nature's Basket Limited in Mumbai seeks a Training Executive to plan, coordinate, and execute learning initiatives across stores and corporate teams, including induction programs, product knowledge, and compliance training.

You will partner with store managers and HR to identify needs, develop content, manage the LMS, deliver training, and evaluate outcomes to drive employee development and superior customer service.

Qualifications

• Bachelor's degree in human resources, Business Administration, Psychology, Education, or related discipline.
• MBA/PGDM in Human Resources will be preferred.
• 2-5 years of experience in Learning & Development, Training, or Talent Development.
• Experience in retail, FMCG, hospitality, or customer-facing industry preferred.

Responsibilities

• Identify learning and capability development needs with business leaders and HR partners.
• Plan annual and monthly training calendars aligned with priorities.
• Deliver induction, onboarding, and training across stores and corporate functions.
• Develop, update, and customize training modules and materials.
• Manage LMS, track completion, and maintain training records.

Skills

Learning & Development

LMS management

Stakeholder management

Training delivery

Education

Bachelor's degree in HR / Business Administration / Psychology / Education

MBA/PGDM in Human Resources preferred

Tools

LMS platform

Job description

• Employment Type: Full-Time
• Location: Nature's Basket (Corporate Office)

Role Overview

The Training Executive will be responsible for planning, coordinating, and executing learning initiatives across Nature's Basket stores and corporate teams. The role focuses on enhancing employee capability through structured induction programs, functional training, product knowledge, compliance training, and leadership development initiatives. The incumbent will work closely with business stakeholders to identify training needs, ensure effective learning delivery, and evaluate training outcomes to support organizational growth and employee development.

Key Responsibilities

Training Need Identification

• Partner with business leaders, HR Business Partners, and store operations teams to identify learning and capability development needs.
• Conduct Training Need Analysis (TNA) based on business requirements, performance gaps, and employee feedback.
• Develop annual and monthly training calendars aligned with organizational priorities.

Training Delivery

• Facilitate induction and onboarding programs for new employees across stores and corporate functions.
• Deliver classroom, virtual, and on-the-job training sessions on customer service, retail operations, product knowledge, SOPs, compliance, and behavioural skills.
• Support leadership development initiatives for supervisory and managerial employees.
• Ensure consistent training standards across all store locations.

Learning Content & Program Development

• Develop, update, and customize training modules, presentations, facilitator guides, and learning materials.
• Create engaging learning content to improve employee participation and knowledge retention.
• Coordinate with external training partners and subject matter experts whenever required.

Training Coordination & Administration

• Schedule training programs and coordinate logistics, training venues, attendance, and communication.
• Maintain training records, employee learning history, nominations, and certification data.
• Track completion of mandatory learning programs and ensure compliance.

Training Effectiveness & Evaluation

• Assess learning effectiveness through feedback surveys, assessments, quizzes, observations, and post-training evaluations.
• Monitor training impact on employee performance, productivity, customer satisfaction, and operational excellence.
• Prepare periodic MIS reports and dashboards on training coverage, effectiveness, and learning metrics.

Stakeholder Management

• Collaborate with Store Managers, Regional HR, Operations, Category Teams, and Functional Heads to ensure successful implementation of learning initiatives.
• Provide coaching and guidance to employees and managers on learning interventions and development opportunities.
• Stay updated with current learning methodologies, retail industry trends, and digital learning platforms.
• Recommend innovative learning solutions, blended learning approaches, and technology-enabled training initiatives.
• Support employee engagement and capability-building initiatives as assigned.

LMS-Management

• Manage the Learning Management System (LMS) on a day-to-day basis, ensuring smooth administration and user accessibility across all locations.
• Create, upload, assign, and maintain training content, learning modules, assessments
• Monitor employee training completion status and ensure adherence
• Generate and analyze LMS reports, dashboards
• Coordinate with internal stakeholders

Experience / Skills / Qualification Required

• Bachelor's degree in human resources, Business Administration, Psychology, Education, or any related discipline.
• MBA/PGDM in Human Resources will be preferred.
• 2-5 years of experience in Learning & Development, Training, or Talent Development.
• Experience in the retail, FMCG, hospitality, or customer-facing industry will be preferred.