Trainee Technical Support Representative - Contract (3 months)

Pole To Win International; India; Remote; INR 180,000 - 240,000; Full time

Job summary

Pole To Win International is seeking a Trainee Technical Support Representative for the Bangalore/Hyderabad area on a remote contract (initial 3 months, extensions subject to business needs and performance).

The role requires handling international voice calls, emails, and live chat, resolving technical and non-technical queries, and ensuring customer satisfaction through clear guidance and timely follow-up. Candidates with 0–3 years experience are welcome.

Qualifications

• International voice chat experience preferred.
• Strong written and spoken English.
• Ability to diagnose issues and guide customers.
• Willingness to work in shifts and rotational offs.

Responsibilities

• Respond promptly to customer queries via email and/or live chat.
• Handle technical and non-technical queries.
• Resolve complaints, determine cause, and ensure resolution.
• Explain product features and guide customers.
• Stay up to date with product knowledge.
• Coordinate with team to provide best solutions.

Skills

English proficiency

Written & verbal communication

Problem solving

Flexibility

Rotational shifts

Job description

Trainee Technical Support Representative Job Location - Bangalore/Hyderabad: Remote Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience

What you'll be doing:

• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
• Queries can be of a technical & non-technical nature.
• Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
• Explain and guide customers through product features and functionalities.
• Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem

Requirements

What we’re looking for:

• Candidates with international customer support experience in voice, email and chat.
• Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
• Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Candidate must be willing to work in any shift and shouldn’t have a problem with rotational week offs.

Must have:

• Candidate must have their own computer with Windows 8.1 or above.
• Mandatory hi-speed broadband connection.
• UPS/power backup solution if possible.
• Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.

Mandatory Skills:

• Proficient with English and have good written & verbal communication skills.
• Flexibility & availability for rotational shifts and week offs to cover hours of operations.
• Must possess logical, reasoning, and problem-solving skills.