Walk-in | Immediate opening For AR callers - PB - Denials

AGS Health; Chennai District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Health Insurance

Annual performance-based bonus

Monthly performance-based incentives

Job summary

AGS Health in Chennai is hiring for a Process Associate - AR Caller. The role focuses on telephonic follow-up with US insurers to resolve outstanding AR and maximize cash flow, using available tools and portals.

The candidate will handle analysis, report denial trends, and ensure timely updates in the billing system while meeting SLAs and maintaining high-quality service.

Qualifications

• Proficient verbal and written communication.
• Knowledge of medical billing terminologies and processes.
• Strong attention to detail and analytical thinking.

Responsibilities

• Handle outstanding AR through phone calls and analysis using available resources.
• Utilize all tools to move accounts to resolution, including payments, corrected submissions, appeals, or adjustments.
• Report trends in denials, submission errors, credentialing issues, and roadblocks to the manager.
• Meet established SLAs for production and quality.
• Document outcomes clearly in the billing system.

Skills

Verbal comms

Written comms

Billing terminology

Attention to detail

Logical thinking

Education

Graduation

Job description

Dear Candidates,

Greetings from AGS Health! Job Title: Process Associate - AR Caller

Process: AR caller - Physician billing

Job Summary:

• Ensure quality driven follow-up activities and resolution of accounts is carried out with the insurance carriers on the outstanding inventory to yield maximum cash flow and minimum bad debts.
• Interact by phone and check Internet based portals of the insurance companies in US to procure status of the claim followed by appropriate activities to address open AR.
• The key functions of an AR Executive are to ensure the below responsibilities are carried out to the best of his/her ability in the interest of the organization and client.

Key Responsibilities:

• To address outstanding or assigned AR through phone call and analysis using available resources.
• Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment.
• To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager.
• To meet the established SLAs (service level agreements) for production and quality.
• To update the outcome of the calls or analysis in a clear and coherent manner in the billing system.
• To utilize the and stay updated with changes done with the P & Ps
• To improve the performance based on the feedback provided by the reporting manager / quality audit team.

Qualifications: Education:

• Graduation mandatory

Experience:

• Min.1 year to 3 years of provider side AR calling experience in PB.

Skills:

• Good verbal and written communication skills
• Domain knowledge on various billing terminologies & processes
• Attention to detail
• Logical thinking

Age Criteria:

up to 35 years

Benefits:

• Competitive remuneration + annual performance-based bonus
• Monthly performance-based incentives
• Health Insurance

Interview Process:

• HR Interview round
• Assessment based on the scope
• Operations panel round

Thanks & Regards,