Management Trainee

V2 Retail Ltd; Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

V2 Retail Ltd in Delhi is seeking a capable operations professional to manage daily department activities, coordinate with teams to meet targets, and resolve customer issues. The role involves market research and implementing efficiency improvements to boost productivity.

You will provide technical support to customers via calls, emails, or chats, leveraging strong communication and data-analysis skills. A B.Tech degree and 1–5 years experience are preferred.

Qualifications

• 1–5 years of experience in a similar role (preferably from BPO background).
• Bachelor's degree in Computers (B.Tech) or equivalent qualification.
• Strong communication skills and data-reporting proficiency with MS Excel.

Responsibilities

• Manage day-to-day operations of the department for smooth functioning.
• Coordinate with team to hit sales targets and resolve customer issues.
• Conduct market research to identify new business opportunities.
• Develop and implement processes to boost productivity and cut costs.
• Provide technical support to customers via phone, email, or chat.

Skills

Communication skills

Education

Bachelor's degree in Computers (B.Tech) or equivalent

Tools

MS Excel

MS Office

Job description

Roles and Responsibilities

• Manage day-to-day operations of the department, ensuring smooth functioning and efficiency.
• Coordinate with team members to achieve sales targets and resolve customer issues.
• Conduct market research to identify new business opportunities and stay updated on industry trends.
• Develop and implement process improvements to increase productivity and reduce costs.
• Provide technical support to customers through phone calls, emails, or chats.

Desired Candidate Profile

• 1-5 years of experience in a similar role (preferably from BPO background).
• Bachelor's degree in Computers (B.Tech) or equivalent qualification.
• Excellent communication skills with ability to work effectively in a fast-paced environment.
• Proficiency in MS Office applications (Excel) for data analysis and reporting purposes.