Software Support Trainee

People XM; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

People XM in Bengaluru is seeking a Software Support Trainee to assist customers and internal teams with software-related issues. You will help troubleshoot problems, provide application support, and ensure smooth software operations.

The role offers hands-on training in support processes, emphasis on customer service, and exposure to ticketing systems. Fresh graduates with basic IT knowledge are encouraged to apply, with opportunities to grow into technical support roles.

Qualifications

• Basic knowledge of computers, software, and operating systems.
• Good troubleshooting and problem-solving skills.
• Basic understanding of networking and databases.
• Strong verbal and written communication skills.
• Customer-service orientation and willingness to learn.
• Ability to work independently and in a team.

Responsibilities

• Provide technical support to customers and users.
• Troubleshoot software and application-related issues.
• Identify, diagnose, and resolve basic technical problems.
• Respond to customer queries through phone, email, or chat.
• Log, track, and update support tickets.
• Assist with software installation, configuration, and updates.
• Escalate complex issues to the technical team.
• Maintain support documentation and issue records.
• Coordinate with development and testing teams to resolve bugs.

Skills

Technical support

Troubleshooting

Customer service

Basic networking

SQL basics

Ticketing systems

Education

Diploma

BCA

B.Sc. CS

Tools

Jira

ServiceNow

Job description

Job Title: Software Support Trainee

Department: IT Support / Technical Support

Experience: Fresher (0-1 Year)

Employment Type: Full-Time

Job Summary

We are looking for a motivated Software Support Trainee to assist customers and internal teams with software-related issues. The candidate will help troubleshoot technical problems, provide application support, and ensure smooth software operations.

Key Responsibilities

• Provide technical support to customers and users.
• Troubleshoot software and application-related issues.
• Identify, diagnose, and resolve basic technical problems.
• Respond to customer queries through phone, email, or chat.
• Log, track, and update support tickets.
• Assist with software installation, configuration, and updates.
• Escalate complex issues to the technical team.
• Maintain support documentation and issue records.
• Coordinate with development and testing teams to resolve bugs.

Required Skills

• Basic knowledge of computers, software, and operating systems.
• Good troubleshooting and problem-solving skills.
• Basic understanding of networking and databases.
• Strong verbal and written communication skills.
• Customer-service orientation and willingness to learn.
• Ability to work independently and in a team.

Preferred Skills

• Basic knowledge of SQL and databases.
• Familiarity with Windows, Linux, or helpdesk tools.
• Knowledge of ticketing systems such as Jira or ServiceNow.
• Basic understanding of software applications and networking.

Educational Qualification

Diploma, BCA, B.Sc. Computer Science, B.E./B.Tech, or any relevant IT qualification.