TOUR Operations Executive Domestic & International

Traveltron India; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Traveltron India Private Limited is seeking a dedicated Tour Operations Executive to manage end-to-end operations of domestic and international holiday packages, customised tours, group departures and corporate MICE tours. The role requires strong destination knowledge, vendor coordination, and a commitment to delivering seamless travel experiences.

You will coordinate bookings, negotiate with suppliers, prepare itineraries and ensure profitability while maintaining service standards.

Qualifications

• Graduate or Diploma in Travel & Tourism or related discipline.
• Minimum 2 years in domestic and international tour operations.
• Good knowledge of popular domestic and international destinations.
• Experience in tour costing, itinerary preparation and supplier negotiations.
• Familiarity with visa procedures, hotel reservations and ground arrangements.
• Proficiency in MS Excel, Word and email communication.
• Excellent communication skills in English and Tamil.
• Strong organisational, multitasking and problem-solving abilities.
• Ability to independently manage multiple bookings and group departures.

Responsibilities

• Handle complete operations of domestic and international tour packages.
• Prepare customised itineraries for FIT, GIT, family holidays and corporate groups.
• Coordinate all travel arrangements from booking confirmation to tour completion.
• Ensure smooth execution of itineraries and travel schedules.
• Coordinate with domestic and international DMCs, hotels, transport operators and sightseeing providers.
• Negotiate competitive rates and secure timely confirmations.
• Manage hotel reservations, transfers, sightseeing and attraction bookings.
• Maintain strong relationships with suppliers and service providers.
• Prepare accurate tour costing and competitive quotations.
• Evaluate supplier proposals and negotiate better commercial terms.
• Ensure profitability while maintaining high service standards.
• Monitor tour expenses and control operational costs.
• Coordinate fixed-departure group tours and corporate MICE movements.
• Prepare rooming lists, passenger manifests and operational schedules.
• Coordinate tour managers, guides, transport and ground-handling arrangements.
• Manage group check-ins, sightseeing, meals and special events.
• Ensure effective communication with overseas partners during group movements.
• Coordinate visa requirements and application documentation.
• Verify passports, travel insurance and other travel documents.
• Prepare travel vouchers, confirmations and final itineraries.
• Conduct pre-departure briefings and share essential travel information.
• Provide timely operational assistance to customers before and during travel.
• Resolve booking issues, service complaints and travel emergencies.
• Coordinate with suppliers for immediate solutions to operational challenges.
• Collect customer feedback and implement service improvements.
• Coordinate supplier payments and maintain booking-related financial records.
• Track payment deadlines, refunds, cancellations and amendments.
• Maintain accurate operational records and booking status reports.
• Submit tour completion reports and profitability statements.

Skills

MS Excel

MS Word

English

Tamil

Organisational skills

Multitasking

Problem-solving

Education

Graduate or Diploma in Travel & Tourism

Tools

MS Office

Travel management software

Job description

Job Summary

Traveltron India Private Limited is looking for a dedicated, experienced and result-oriented Tour Operations Executive to manage end-to-end operations of domestic and international holiday packages, customised tours, group departures and corporate MICE tours.

The candidate should possess strong destination knowledge, excellent vendor coordination skills and the ability to ensure seamless travel experiences while maintaining operational efficiency, cost control and customer satisfaction.

Key Roles & Responsibilities

1. Tour Planning & Operations

• Handle complete operations of domestic and international tour packages.
• Prepare customised itineraries for FIT, GIT, family holidays and corporate groups.
• Coordinate all travel arrangements from booking confirmation to tour completion.
• Ensure smooth execution of itineraries and travel schedules.

2. Reservations & Supplier Coordination

• Coordinate with domestic and international DMCs, hotels, transport operators and sightseeing providers.
• Negotiate competitive rates and secure timely confirmations.
• Manage hotel reservations, transfers, sightseeing and attraction bookings.
• Maintain strong relationships with suppliers and service providers.

3. Tour Costing & Quotations

• Prepare accurate tour costing and competitive quotations.
• Evaluate supplier proposals and negotiate better commercial terms.
• Ensure profitability while maintaining high service standards.
• Monitor tour expenses and control operational costs.

4. Group Tours & MICE Operations

• Coordinate fixed-departure group tours and corporate MICE movements.
• Prepare rooming lists, passenger manifests and operational schedules.
• Coordinate tour managers, guides, transport and ground-handling arrangements.
• Manage group check-ins, sightseeing, meals and special events.
• Ensure effective communication with overseas partners during group movements.

5. Visa & Travel Documentation

• Coordinate visa requirements and application documentation.
• Verify passports, travel insurance and other travel documents.
• Prepare travel vouchers, confirmations and final itineraries.
• Conduct pre-departure briefings and share essential travel information.

6. Customer Service & Problem Resolution

• Provide timely operational assistance to customers before and during travel.
• Resolve booking issues, service complaints and travel emergencies.
• Coordinate with suppliers for immediate solutions to operational challenges.
• Collect customer feedback and implement service improvements.

7. Accounts & Operational Reporting

• Coordinate supplier payments and maintain booking-related financial records.
• Track payment deadlines, refunds, cancellations and amendments.
• Maintain accurate operational records and booking status reports.
• Submit tour completion reports and profitability statements.

Required Skills & Qualifications

• Graduate or Diploma in Travel & Tourism or related discipline.
• Minimum 2 years of relevant experience in domestic and international tour operations.
• Good knowledge of popular domestic and international tourist destinations.
• Experience in tour costing, itinerary preparation and supplier negotiations.
• Familiarity with visa procedures, hotel reservations and ground arrangements.
• Proficiency in MS Excel, Word and email communication.
• Excellent communication skills in English and Tamil.
• Strong organisational, multitasking and problem-solving abilities.
• Ability to independently manage multiple bookings and group departures.

Preferred Candidate Profile

• Previous experience with established travel agencies or tour operators.
• Strong network of domestic and international DMCs.
• Experience in Singapore, Malaysia, Thailand, Vietnam, Dubai, Europe and other international destinations.
• Experience handling large group tours, corporate travel and MICE movements.
• Ability to work under pressure and handle last-minute operational challenges.
• Positive attitude, professional approach and strong customer-service orientation.

Key Performance Indicators (KPIs)

1. Timely and error-free tour execution.
2. Customer satisfaction and positive feedback.
3. Accuracy in tour costing and booking confirmations.
4. Effective supplier negotiations and cost savings.
5. Minimal operational complaints and service failures.
6. Timely completion of travel documentation.
7. Achievement of targeted tour profitability.

What We Expect

We are looking for a responsible and proactive professional who can take complete ownership of tour operations, coordinate efficiently with suppliers and customers, minimise operational errors and consistently deliver memorable holiday experiences.