Travel Consultant

Awaiting Adventures Tours And Travels; Mumbai; On-site; INR 279,000 - 334,800; Full time

Job summary

A travel planning company in Mumbai seeks an Operations Executive to oversee day-to-day operations. This full-time role involves planning travel itineraries, coordinating with clients and vendors, handling client queries, and ensuring smooth execution of tours. The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently, with a passion for travel and customer service excellence.

Qualifications

• Strong organizational skills, with the ability to manage multiple tasks effectively.
• Excellent communication skills for liaising with clients and stakeholders.
• Attention to detail while preparing travel documents and ensuring compliance.

Responsibilities

• Plan, organize, and coordinate travel itineraries.
• Confirm hotel, transport, and activity bookings.
• Ensure smooth pre-trip and on-trip operations.
• Handle client queries and resolve issues promptly.
• Track budgets and optimize operational costs.

Skills

Operational coordination

Customer satisfaction

Problem-solving

Budget tracking

Team collaboration

Job description

Awaiting Adventures Tours And Travels is an innovative excursion planning company founded by four enthusiastic friends with a passion for exploring the world. The company strives to make both domestic and international travel accessible and affordable by blending technology with tourism. They specialize in creating tailor‑made, budget‑friendly travel experiences to help individuals fulfill their travel bucket lists. Starting with organizing domestic group tours, the company has grown by turning every travel experience into a cherished memory.

Role Description

This is a full‑time on‑site role for an Operations Executive located in Mumbai. The Operations Executive will oversee and coordinate day‑to‑day operations for travel planning and ensure smooth execution of tours. Responsibilities include managing schedules, aligning operational processes with business goals, liaising with clients and stakeholders, and enhancing customer satisfaction by maintaining high service standards.

Responsibilities

• Plan, organize, and coordinate travel itineraries.
• Confirm hotel, transport, and activity bookings.
• Liaise with vendors, guides, and local partners.
• Ensure smooth pre‑trip and on‑trip operations.
• Handle client queries and resolve issues promptly.
• Prepare travel documents, vouchers, and tickets.
• Monitor trips in real‑time to ensure quality service.
• Coordinate with sales team for booking details.
• Maintain records of bookings, cancellations, and payments.
• Track budgets and optimize operational costs.
• Ensure compliance with travel regulations & safety protocols.
• Provide post‑trip reports and gather client feedback.
• Support team in planning group tours & special packages.
• Implement process improvements for operational efficiency.
• Collaborate with marketing & sales for smooth campaign execution.

Seniority level

Entry level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Travel Arrangements