Travel Operations Executive

Shree Krishna Travel World Pvt. Ltd.; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Shree Krishna Travel World Pvt. Ltd. in Mumbai is seeking a Travel Operations Executive for our Malad West office. You will book hotels, transfers, sightseeing and other services for domestic and international tours, ensuring confirmations match the sold itinerary.

You will work with hotels, transporters and destination partners daily, assisting travellers on tour and resolving issues quickly while maintaining organised, proactive operations.

Qualifications

• 1 to 3 years of experience in tour operations or travel operations.
• Experience of hotel and ground service bookings for domestic or international tours.
• Good knowledge of Indian destinations, routes and travel times.
• Strong follow up, coordination and time management skills.
• Working knowledge of MS Excel and email, and clear communication in English and Hindi.

Responsibilities

• Book hotels, transfers, sightseeing, guides and other ground services for tours.
• Negotiate and reconfirm rates and availability with hotels, transporters and DMOs.
• Prepare and send service vouchers, final itineraries and contact sheets to travellers before departure.
• Reconfirm all services before departure and maintain a daily departure checklist.
• Handle operations for group tours, pilgrimage tours and corporate travel, including rooming lists and vehicle planning.
• Support travellers on tour and resolve service issues with suppliers quickly.
• Coordinate with the sales, ticketing and visa teams to ensure bookings are complete.
• Check supplier invoices against bookings and pass them to accounts for payment.

Skills

MS Excel

Coordination

Time management

English communication

Hindi communication

Education

Graduate in any discipline

Travel and tourism diploma/degree (advantage)

Tools

Email

MS Excel

Job description

We are hiring a Travel Operations Executive for our office in Malad West, Mumbai. Once a traveller confirms a holiday, you make it happen. You will book hotels, transfers, sightseeing and other services for domestic and international tours, and make sure every confirmation matches the itinerary that was sold.

You will work with hotels, transporters and destination partners every day, and support travellers while they are on tour. It is a role for someone who likes order, follows up without being asked and can solve a problem quickly when plans change.

Key responsibilities

• Book hotels, transfers, sightseeing, guides and other ground services for confirmed domestic and international tours.
• Negotiate and reconfirm rates and availability with hotels, transporters and destination management companies.
• Prepare and send service vouchers, final itineraries and contact sheets to travellers before departure.
• Reconfirm all services before each trip starts and keep a daily departure checklist.
• Handle operations for group tours, pilgrimage tours and corporate travel, including rooming lists and vehicle planning.
• Support travellers on tour and resolve service issues with suppliers quickly.
• Coordinate with the sales, ticketing and visa teams so that every part of the booking is in place.
• Check supplier invoices against bookings and pass them to the accounts team for payment.

Requirements

• 1 to 3 years of experience in tour operations or travel operations with a travel agency, tour operator or destination management company.
• Experience of hotel and ground service bookings for domestic or international tours.
• Good knowledge of Indian destinations, routes and travel times.
• Strong follow up, coordination and time management skills.
• Working knowledge of MS Excel and email, and clear communication in English and Hindi.

Qualifications

• Graduate in any discipline, or an equivalent qualification.
• A diploma or degree in travel and tourism is an advantage.

Good to have

• Experience of handling group departures, pilgrimage tours or corporate offsites.
• Existing working relationships with hotels and transporters in popular Indian destinations.
• Experience with international destination partners.

This role suits an organised, dependable person who enjoys the behind the scenes side of travel. You should be comfortable handling several departures at once and willing to take a traveller's call when something needs fixing on tour.

Graduate in any discipline, or an equivalent qualification. A diploma or degree in travel and tourism is an advantage.