Operations Executive

Malee Hospitality; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Malee Hospitality Co. is seeking an Operations Executive to coordinate day-to-day travel operations from its Greater Noida site.

The role involves managing bookings, packages, transfers, and tickets, and ensuring itineraries are executed accurately and on time. You will liaise with internal teams, partners, and clients to confirm arrangements, resolve issues, and maintain clear communication throughout the travel lifecycle.

Qualifications

• Strong operations management skills to oversee daily workflows and bookings.
• Analytical skills to review data and support decisions that improve efficiency.
• Effective communication and interpersonal skills to collaborate with teams, vendors, and clients.
• Relevant experience in travel, hospitality, or destination management operations is beneficial.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines with attention to detail.
• Proficiency with office productivity tools and reservation/booking systems.
• Undergraduate degree or equivalent professional experience in hospitality, tourism, business, or a related field.

Responsibilities

• Coordinate day-to-day travel operations, including managing bookings, packages, transfers, and tickets.
• Liaise with internal teams, partners, and clients to confirm arrangements, resolve operational issues, and maintain clear communication.
• Track schedules, monitor service quality, handle documentation and reporting, and support process improvements.
• Maintain compliance with company policies and assist in implementing standardized operating procedures across destinations.

Skills

Operations management

Analytical skills

Communication & interpersonal

Travel/hospitality operations

Fast-paced environment

Office tools & booking systems

Education

Undergraduate degree in related field

Tools

Booking systems

Office productivity software

Job description

Company Description

Malee Hospitality Co. is a Destination Management Company accredited with TAT-11/10263 and STB 03121, serving clients across Thailand, Singapore, and Malaysia. With registered offices in India, Thailand, Singapore, and Malaysia, the company delivers comprehensive travel solutions for a wide range of customer needs. Malee Hospitality specializes in personalized tour packages and end-to-end services, including hotel bookings, transfers, tickets, sightseeing, destination weddings, visas, and insurance. The company focuses on exploring new destinations and securing favorable deals, backed by strong destination knowledge, efficient planning, and proactive problem-solving. Team members collaborate to provide seamless travel experiences and anticipate challenges throughout each journey.

Role Description

The Operations Executive role is a full-time, on-site position based in Greater Noida. The Operations Executive will coordinate day-to-day travel operations, including managing bookings, packages, transfers, and tickets, while ensuring accurate and timely execution of itineraries. This role involves liaising with internal teams, partners, and clients to confirm arrangements, resolve operational issues, and maintain clear communication throughout the travel lifecycle. The Operations Executive will track schedules, monitor service quality, handle documentation and reporting, and support process improvements to increase efficiency and customer satisfaction. The position also requires maintaining compliance with company policies and assisting in the implementation of standardized operating procedures across destinations.

Qualifications

• Candidates should possess strong Operations and Operations Management skills to oversee daily workflows, coordinate bookings, and maintain service standards.
• Candidates should possess solid Analytical Skills to review data, identify issues, and support decision-making that improves operational efficiency.
• Candidates should possess effective Communication and Interpersonal Skills to collaborate with teams, vendors, and clients and to manage expectations professionally.
• Relevant experience in travel, hospitality, or destination management operations is beneficial.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines with attention to detail.
• Proficiency with office productivity tools and reservation/booking systems is an advantage.
• Undergraduate degree or equivalent professional experience in hospitality, tourism, business, or a related field is preferred.