Total Rewards Senior Analyst

Accenture; Mumbai; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Accenture is looking for a Total Rewards Senior Analyst in Mumbai to oversee the Benefits and Compensation team. The role requires a minimum of 5 years in HR, ideally with benefits and compensation experience, and involves leading a team to ensure effective employee requests processing.

The successful candidate will collaborate with various departments and manage crucial processes like merit reviews and bonus distributions. Strong analytical skills, proficiency in MS Office, and operational excellence practices are essential.

Qualifications

• At least 5 years of HR experience.
• Strong MS Office and Excel skills.
• Proficiency with Operational Excellence practices.
• Minimum of 2 years of prior people-management experience.

Responsibilities

• Oversee day-to-day operations of the Benefits and Compensation team.
• Lead and mentor a team of HR associates.
• Act as primary escalation point for complex compensation adjustments.
• Collaborate with HR Business Partners on compensation cycles.
• Coordinate and support annual compensation processes.
• Ensure Business Continuity and Disaster Recovery Plans are upheld.

Skills

HR experience

Benefits and compensation experience

SuccessFactors/Oracle experience

MS Office and Excel skills

Operational Excellence practices

People-management experience

Analytical and problem-solving skills

Customer service skills

Education

Any Graduation

Job description

Job Summary

Skill required: Compensation & Benefits - Incentive Compensation

Designation: Total Rewards Senior Analyst

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Responsibilities

• Oversee day-to-day operations of the Benefits and Compensation team, ensuring timely and accurate processing of employee requests, transactions, and escalations.
• Lead and mentor a team of HR associates, providing guidance, training, and performance feedback to build subject matter expertise and service excellence.
• Act as the primary escalation point for complex compensation adjustments, benefits issues, and policy interpretation, ensuring resolution aligns with internal standards and regulatory requirements.
• Collaborate with HR Business Partners, Payroll, Finance, and external vendors to ensure seamless execution of compensation cycles and benefits programs.
• Coordinate and support annual compensation processes including merit reviews, bonus distributions, and incentive payouts, ensuring data accuracy and policy compliance.
• Must have a clear understanding of existing metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent. Detailed understanding of process metrics such as SLA, OLA, and KPI. Liaise with Service Management Team on reporting performance measures to the Client.
• Escalate issues and seek advice when faced with complex issues or problems.
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with the BCM Team and Local IT on testing.
• Create a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure progress, issues and agreements are properly documented and acted upon.
• Assist the team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.
• Support in knowledge transfer of any process or client and acquire in-depth knowledge of the process, as required.
• Participate in various internal or client initiatives related to process.
• Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and are up-to-date.
• Actively participate in all process-related business meetings in-person or virtually through conference calls.

Qualifications and Skills

• At least 5 years of HR experience.
• Benefits and compensation experience a plus.
• SuccessFactors/Oracle experience a plus.
• HR domain certification would be a plus.
• Strong MS Office and Excel skills.
• Proficiency with Operational Excellence practices.
• Minimum of 2 years of prior people‑management experience.
• Good organizational and prioritization skills.
• Analytical and problem‑solving skills.
• Multicultural awareness.
• Passion for customer service.
• Team player.
• Results- and detail-oriented.
• Focus on high data accuracy.
• Quality-driven in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and to escalade where appropriate.
• Good written and verbal skills; strong English communication skills.
• Professional qualities and good oral and written communication skills.
• Ability to identify and effectively use resources.
• Excellent customer service skills.
• Operational excellence skills.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.