TM_Mgr_Zonal Operation_Thane

Aditya Birla Group; Thane; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

PeopleStrong is seeking a senior professional to lead strategic programs aimed at improving branch productivity, renewals, retention, persistency, servicing quality, and overall operational efficiency. The role includes governance of KPIs, scorecards, and incentive structures, with strong emphasis on transparent performance reporting.

The candidate will analyze business data to identify risks, opportunities, and value levers, lead scalable process improvements, and develop executive-level

Responsibilities

• Lead strategic programs that improve branch productivity, renewals, retention, persistency, servicing quality, and operational efficiency.
• Manage KPI governance, scorecard administration, incentive frameworks, and performance reporting with strong controls and transparency.
• Analyze business and operational data to identify risks, opportunities, performance gaps, and value creation levers.
• Lead process improvement and transformation initiatives, ensuring scalability, operational control, and sustainable outcomes.
• Develop executive insights and leadership presentations that support informed decision-making and strategic direction.

Job description

• Lead strategic programs that improve branch productivity, renewals, retention, persistency, servicing quality, and operational efficiency.
• Manage KPI governance, scorecard administration, incentive frameworks, and performance reporting with strong controls and transparency.
• Analyze business and operational data to identify risks, opportunities, performance gaps, and value creation levers.
• Lead process improvement and transformation initiatives, ensuring scalability, operational control, and sustainable outcomes.
• Develop executive insights and leadership presentations that support informed decision-making and strategic direction.