TM-Business Ops(Thane)

Aditya Birla Group; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Group in Thane is seeking a TM-Business Ops professional to enhance customer satisfaction on the retail new business issuance front. The role involves coordinating with multiple internal departments to resolve day-to-day issues, ensuring policy issuance with adherence to SOPs and driving system enhancements.

The role emphasizes data entry productivity, timely processing of applications, and proactive involvement with IT for project closures, while maintaining strict SLA-based MIS

Responsibilities

• Ensure issuance of assigned new policies within TAT, meeting servicing needs, accuracy and customer satisfaction.
• Assist in Launch of New Plans with internal stakeholders to ensure timely implementation.
• System Development: implement system development and process improvements, coordinate with IT for project completion, resolve production issues.
• MIS, Reporting and Documentation: ensure internal and external MIS and reports are submitted per SLA; reconcile accounts and invoices.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

TM-Business Ops(Thane)

Designation :

Job Description:

Job Purpose

The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP

Job Context / Job Challenges

• A Chronic Care Management Program to cater to the unmet needs of a growing Indian population of those suffering from chronic lifestyle conditions like Diabetes, Asthma, High Cholesterol and Hypertension from Day 1
• ABHICL serves as an enabler and influencer of health and healthcare choices that customers make, in addition to being a payer of healthcare expenses. Thus, ABHICL would act like a much needed catalyst to grow the prevalent health insurance landscape in India through product innovations and a wider choice of consumer relevant products.
• ABHICL’s vision has always been digital. The company has been successful in adopting paper-less approach right from identifying to on-boarding to delivering seamless experience of its customers & employees.
• Co-operation from stakeholders in timely execution of Risk Actionable & Internal audit (including sharing of data requirement to management response for closure of audit report)

Key Challenges for the role

• Monitor and work closely with Data Entry vendors to ensure their productivity and accuracy standards are delivery as per the set standards/timelines.
• Manage the processing of applications as per the channel and catering to the customization requirements, applying knowledge of fundamentals & technical know-how.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Ensure issuance of assigned new policies within TAT, meeting servicing needs, Accuracy and Customer Satisfaction

• Close all transactions to ensure issuance within given TAT
• Identify outlier & highlight to the manager.
• Execute assigned projects as per defined schedule & milestones & provide inputs

KRA2 Assist in Launch of New Plans

• Active involvement with Internal stakeholders with regards to launch of new products
• Ensure implementation of the new products / plan are within the set timelines

KRA3 System Development

• Implement system development and process improvement
• Ensure prompt follow-up with the IT teams for completion of projects
• Ensure closure of production issues

KRA4 MIS, Reporting and Documentation

• Ensuring all internal and external client related MIS and reports are submitted as per the defined SLA
• Responsible for reconciliation of accounts and invoices.

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