Team Member - Customer Service_Thane

Aditya Birla Capital; Maharashtra; On-site; INR 500,000 - 700,000; Full time

Job summary

Aditya Birla Capital is seeking a capable operations professional to manage branch activities across Maharashtra, ensuring adherence to policies, timelines, and audit standards.

The role involves monitoring daily branch operations, coordinating with risk and compliance teams, and driving process training to minimize discrepancies and improve efficiency.

Qualifications

• Strong operational and analytical skills.
• Knowledge of gold loan lifecycle management.
• Team coordination and process management.
• MIS reporting and audit handling capability.

Responsibilities

• Monitor daily branch operational activities.
• Review documentation and operational controls.
• Ensure timely processing of disbursement, renewal, and closure requests.
• Track operational MIS and productivity reports.
• Coordinate with audit, risk, and compliance teams.
• Support resolution of customer escalations.
• Monitor branch-level discrepancies and exceptions.
• Conduct process training for branch teams.

Skills

Operational excellence

Analytical skills

Gold loan lifecycle

Team coordination

MIS reporting

Audit & compliance

Job description

Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.

Key operational responsibilities

Monitor daily branch operational activities.

• Review documentation and operational controls.
• Ensure timely processing of disbursement, renewal, and closure requests.
• Track operational MIS and productivity reports.
• Coordinate with audit, risk, and compliance teams.
• Support resolution of customer escalations.
• Monitor branch-level discrepancies and exceptions.
• Conduct process training for branch teams.

Skills Required -

Strong operational and analytical skills.

• Knowledge of gold loan lifecycle management.
• Team coordination and process management.
• MIS reporting and audit handling capability.