TM-AM-Zonal Operation-Thane

Aditya Birla Sun Life Insurance; Maharashtra; On-site; INR 450,000 - 650,000; Full time

Job summary

Aditya Birla Sun Life Insurance in Maharashtra seeks an operations professional to manage SLAs, policy issuance timelines, and MIS reporting with focus on data accuracy and confidentiality.

You will drive process improvements, monitor leakage in policy operations, and coordinate with internal teams and external auditors, while handling multiple priorities under tight deadlines.

Qualifications

• Exposure to policy issuance, MIS, audits, or bank coordination is desirable

Responsibilities

• SLA management and timely policy issuance
• Bank reporting & MIS management
• Internal & External audit coordination and resolution
• Leakage control (Freelook & cancellations)
• Process improvement and efficiency initiatives

Skills

Operations SLA management

Analytical skills

MS Excel proficiency

Communication & stakeholder management

Attention to data accuracy

Process improvement mindset

Time management & multi-tasking

Tools

Excel

Job description

• SLA management and timely policy issuance
• Bank reporting & MIS management
• Internal & External audit coordination and resolution
• Process improvement and efficiency initiatives

Key Responsibilities

• SLA management and timely policy issuance
• Bank reporting & MIS management
• Internal & External audit coordination and resolution
• Leakage control (Freelook & cancellations)
• Process improvement and efficiency initiatives

Eligibility Criteria

• Exposure to policy issuance, MIS, audits, or bank coordination is desirable

Skills Required

• Strong understanding of operations & SLA management
• Good analytical and MIS handling skills (Excel proficiency preferred)
• Effective communication & stakeholder management skills
• Attention to detail with high data accuracy and confidentiality
• Problem?solving mindset with focus on process improvement
• Ability to work under timelines and manage multiple priorities