Ticketing Support Executive

Ttand Technology; India; Remote; INR 900,000 - 1,300,000; Full time

Job summary

Ttand Technology is seeking an experienced Ticketing/GDS Specialist in India to independently issue, exchange, reissue, and refund airline tickets using SABRE GDS. You will handle complex itineraries, fare rules, and taxes while supporting supplier administration and coordinating with travel agents and internal teams.

The ideal candidate has 5+ years in airline ticketing, strong problem-solving, and a high level of accuracy.

Qualifications

• Bachelor's degree or equivalent in business, travel, or related field.
• Minimum 5 years hands-on airline ticketing experience including issue, exchange, reissue, refund processes.
• Advanced SABRE GDS knowledge with ability to handle complex transactions independently.
• Strong understanding of airline fare rules, taxes, waivers, and related procedures.
• Experience in corporate travel bookings and handling complex itineraries; time-sensitive demands.
• Excellent verbal and written communication with agents, suppliers, airlines, and internal stakeholders.

Responsibilities

• Issue new air tickets accurately using SABRE GDS per contracts and policies.
• Process exchanges, reissues, refunds, and post-ticketing transactions in SABRE.
• Handle complex SABRE ticketing, including fare rules, taxes, waivers, and procedures.
• Manage corporate and complex itineraries across bookings.
• Monitor email inbox and forward communications to the right agents/teams.
• Process ticketing requests and updates from travel agents via CRM system.
• Support supplier administration, including resetting passwords/PINs for agents.
• Liaise with airlines, suppliers, and agents via phone, tickets, and email to resolve queries.
• Investigate and resolve ticketing/GDS issues, escalate when needed.
• Maintain confidentiality and high accuracy across ticketing and admin tasks.
• Support process improvements in Ticketing & GDS operations.
• Perform other ticketing, GDS, and supplier admin duties.
• Willingness to work night/rotational shifts.

Skills

SABRE GDS

Airline ticketing

Ticketing operations

GDS systems

CRM system

Communication

Education

Bachelor's degree in Business Administration / Travel & Tourism

Tools

CRM system

Ticketing software

Job description

We are looking for an experienced and detail-oriented Ticketing/GDS Specialist with strong expertise in SABRE GDS and airline ticketing operations. The role involves independently handling ticket issuance, exchanges, reissues, refunds, complex itineraries, and fare-related matters, while also supporting supplier administration and coordinating with travel agents, airlines, and internal teams.

The ideal candidate will have strong problem-solving skills, a high level of accuracy, and the ability to manage multiple priorities in a fast-paced travel environment. The candidate should demonstrate sound judgment, professionalism, confidentiality, and ownership of ticketing-related responsibilities, with a strong focus on delivering timely and accurate support to agents

Key Responsibilities

• Issue new air tickets accurately and efficiently using SABRE GDS, in accordance with airline contracts and company policies.
• Process ticket exchanges, reissues, refunds, and other post-ticketing transactions through SABRE.
• Handle complex SABRE ticketing transactions, including fare rules, taxes, waivers, and applicable ticketing procedures.
• Manage and support various types of bookings, including corporate and complex itineraries.
• Review and monitor the email inbox, ensuring relevant communications are identified and forwarded to the appropriate agents or teams for timely action.
• Review and action ticketing-related requests and updates received from travel agents through the CRM system.
• Provide support with supplier administration, including resetting supplier passwords and PINs for agents when required.
• Liaise professionally with **airlines, suppliers, and agents, ** via phone ,support system and email to resolve queries and facilitate timely resolutions.
• Investigate and resolve ticketing and GDS-related issues, escalating complex matters when necessary.
• Ensure strict confidentiality and appropriate handling of sensitive agent, customer, supplier, and organizational information.
• Maintain a high standard of accuracy, compliance, and service quality across all ticketing and administrative activities.
• Support process improvements and contribute to the efficient operation of the Ticketing & GDS function.
• Perform other ticketing, GDS, supplier administration, and operational duties as required to support business needs.
• Willingness and ability to work night shifts, including rotational shifts as required by business operations

Required Qualifications

• Bachelors degree in any discipline; preferred a degree in Business Administration, Travel & Tourism, or a related field.
• Minimum 5 years of hands‑on experience in airline ticketing, with strong expertise in ticket issuance, reissues, exchanges, refunds, and fare rules.
• Advanced knowledge of GDS systems, particularly SABRE, with the ability to independently manage complex ticketing transactions and resolve GDS-related issues.
• Strong understanding of airline fare rules, ticketing policies, taxes, commissions, waivers, and applicable industry procedures.
• Proven experience in corporate travel and booking, including handling complex itineraries and time‑sensitive travel requirements. Corporate travel experience will be considered a strong advantage.
• Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with travel agents, suppliers, airlines, and internal stakeholders.
• Strong analytical and problem‑solving skills, with the ability to investigate and resolve complex ticketing and GDS-related issues independently.
• High level of attention to detail and accuracy, particularly when handling complex fares, ticket exchanges, refunds, and financial transactions.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast‑paced ticketing environment.