Senior Executive

ExlService Holdings, Inc.; India; On-site; INR 500,000 - 1,000,000; Full time

Benefits offered by this job

Job summary

ExlService Holdings, Inc. is seeking an experienced travel desk professional to manage end-to-end domestic and international ticketing, leveraging Amadeus, Sabre, and Galileo.

You will handle fare checks, refunds, and schedule changes with precision, while coordinating with airlines and travel partners. You will support employees with travel policies, respond quickly to requests, and maintain meticulous transaction records for audits.

Responsibilities

• Manage end‑to‑end domestic and international ticketing using GDS (Amadeus/Sabre/Galileo).
• Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy.
• Serve as the primary point of contact for vendor coordination—airlines, hotel partners, and travel suppliers.
• Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions.
• Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes.
• Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements.
• Maintain accurate records of transactions and vendor interactions for audit and reporting purposes.
• Identify workflow gaps and contribute to process improvements and service enhancements.
• Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling.
• Demonstrate service excellence, ownership, and proactive problem‑solving in all interactions.

Tools

Amadeus

Sabre

Galileo

Job description

Key Responsibilities (Internal Candidate Version)

• Manage end‑to‑end domestic and international ticketing using GDS (Amadeus/Sabre/Galileo).
• Handle fare checks, reissues, refunds, cancellations, exchanges, and schedule change support with high accuracy.
• Serve as the primary point of contact for vendor coordination—airlines, hotel partners, and travel suppliers.
• Follow up with vendors for confirmations, waivers, fare quotes, and service issue resolutions.
• Support employees/travelers by providing clear guidance on travel policies, booking options, and itinerary changes.
• Ensure timely response and closure of travel requests while adhering to internal SLAs and compliance requirements.
• Maintain accurate records of transactions and vendor interactions for audit and reporting purposes.
• Identify workflow gaps and contribute to process improvements and service enhancements.
• Partner with internal teams (HR, Finance, Ops) to ensure smooth travel planning and exception handling.
• Demonstrate service excellence, ownership, and proactive problem‑solving in all interactions.