Assistant Manager Operations

ATAIN; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ATAIN is seeking an experienced Assistant Manager - Operations to lead B2B travel operations, focusing on airline fare management, ticketing, reissues, refunds, and client servicing in a fast-paced environment. Candidates should command Sabre and/or Amadeus GDS, international fare construction, and SLAs.

The role requires mentoring a team, collaborating with partners, and ensuring service excellence across multiple time zones, including US shifts.

Qualifications

• Bachelor's degree in any discipline.
• 5-8 years in B2B travel operations with 2+ years in leadership.
• Proficiency in Amadeus and/or Sabre GDS (Cryptic Commands mandatory).
• Expertise in International Fare Construction and Fare Rules interpretation.
• Experience with ticketing, reissues, partial refunds, and tax calculations.
• Strong analytical, problem-solving and decision-making abilities.
• Excellent communication and stakeholder management.

Responsibilities

• Manage end-to-end B2B travel operations for corporate clients.
• Oversee international fare quotations and fare construction.
• Handle complex ticketing, reissues, exchanges, refunds, and tax calculations.
• Interpret airline fare rules and routing regulations.
• Drive efficiency, quality, and SLA/KPI adherence.
• Identify process improvements and implement best practices.
• Mentor and develop team members to meet targets.

Skills

GDS proficiency Amadeus/Sabre

Fare construction expertise

Ticketing & reissues

Team leadership

International fare rules knowledge

Analytical thinking

Stakeholder management

Communication skills

Education

Bachelor's degree

Tools

Sabre GDS

Amadeus GDS

Job description

Job Title: Assistant Manager - Operations (B2B Travel Operations)

Location: Gurgaon
Shift: Flexible to work in rotational shifts, including US shifts (if applicable)

Job Summary

We are seeking an experienced Assistant Manager - Operations to lead and manage B2B travel operations with a strong focus on airline fare management, ticketing, reissues, refunds, and client servicing. The ideal candidate should have hands‑on experience in Sabre and/or Amadeus GDS, extensive knowledge of international fare construction, and a proven track record of managing operational teams while ensuring service excellence and SLA adherence.

Key Responsibilities

• Manage end‑to‑end B2B travel operations, ensuring seamless support for corporate clients, travel partners, and stakeholders.
• Oversee international fare quotations, fare construction, pricing requests, and ticketing activities.
• Handle complex ticketing transactions, including reissues, exchanges, partial refunds, and tax calculations.
• Interpret and apply airline fare rules, routing regulations, and industry guidelines to resolve customer and operational queries.
• Drive operational efficiency, productivity, quality, and compliance with defined SLAs and KPIs.
• Monitor daily operations, identify process improvement opportunities, and implement best practices to enhance service delivery.
• Ensure adherence to airline policies, industry regulations, and organizational standards.
• Support escalation management and provide timely resolution to complex fare and ticketing issues.
• Collaborate with internal teams and external partners to ensure smooth operational workflows.
• Lead, mentor, and develop team members to achieve performance and quality objectives.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 5-8 years of experience in B2B Travel Operations, with at least 2 years in a team lead or supervisory role.
• Strong working knowledge of Amadeus and/or Sabre GDS (Cryptic Commands Mandatory).
• Expertise in:
  • International Fare Construction
  • Fare Rules Interpretation
  • Ticketing & Reissues
  • Partial Refund Calculations
  • Tax Calculations
  • Airline Routing Regulations
• Strong understanding of airline and travel industry processes.
• Excellent analytical, problem‑solving, and decision‑making abilities.
• Strong stakeholder management and customer service skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Preferred Profile

• Experience handling high‑volume B2B travel operations.
• Proven ability to lead teams and drive operational excellence.
• Strong focus on quality, productivity, and customer satisfaction.
• Ability to manage escalations and deliver solutions within defined turnaround times.