Service Support Executive

Medinnova Systems Pvt. Ltd.; Vadodara; On-site; INR 180,000 - 240,000; Full time

Job summary

A healthcare technology company is seeking a Service Support Executive to manage service calls, maintain documentation, and ensure accurate filing of job cards. The ideal candidate will have a B.com/BE or a relevant diploma and 0-2 years of experience. Responsibilities include updating service records and using Growsmart software for service management. The role requires attention to detail and effective communication skills.

Qualifications

• 0-2 Years of experience in a relevant field.
• Capable of efficiently managing service call records and documentation.
• Must be familiar with software for service call management.

Responsibilities

• Review service calls daily with team members and individually.
• Send communications regarding engineer visits to customers.
• Maintain accurate filing of dispatched job cards.
• Update daily demo order sheets and courier details in Google Sheets.
• Assist in solving job card issues.

Skills

Efficiently manage service call records

Maintain documentation and filing

Review and update service records

Learn and utilize Growsmart software

Identify and resolve job card issues

Education

B.com / BE / Diploma in Biomedical Engineering / Electronic & Communication / Any graduate

B.E.

Diploma in Biomedical Engineering

Diploma in Electronics & Communication

Any graduate

Tools

Growsmart software

Job description

Job Title:

Service Support Executive

Salary band:

As per company norms

Job Type:

non – technical

Reports To:

CSD Manager

Qualification:

B.com /BE /Diploma in Biomedical Engineering/ Electronic & Communication/Any graduate .

Experience:

0-2 Year Experience in relevant Field

Skill:

• Should efficiently manage service call records, maintain documentation, and ensure accurate filing of job cards and reports.
• Should carefully review and update service records, stock transfers, and installation reports to ensure accuracy.
• Should learn and utilize Growsmart software for service call management, stock transfers, and process updates.
• Should identify and resolve job card issues and assist in troubleshooting service-related problems.

Job Responsibility:

Primary

1. Service Calls—Go Through All Service Calls Daily Growsmart (With Customer Success Executive and Service Support Staff) and by Self Also.
2. Email Regarding Engineers Visit or Any Communication to Customer.
3. Stock Transfer of Items/Products to Be Dispatch of Sales Order.
4. Filing Of All Dispatched Job Cards After Scanning in Respective Delivery Notes.
5. Filing of All Service Reports (Installation Reports, Demo Reports, PMS, Casual, Inspections, Warranty/AMC/CMC in Respective File/Folder).
6. Learning Gradually All Process in Growsmart.
7. Update Demo Order Sheet on Daily Basis.
8. Finding Job cards For Providing to Stores Team and maintain Job Card Transaction Book.
9. Daily courier details-in google sheets, track the courier details and call customer and take follow ups.
10. Sending daily packing list to customer through mail by attaching docket details.
11. Adding warranty contract in growsmart along with installation reports, though base
12. Monthly verification (through invoice) of docket details
13. Making daily service packing list /delivery notes (either from estimation or from quotation) -all service dispatch.
14. Fill and update rep (in-house repair) file in order board
15. Maintain flight case (dispatched + received)
16. Matain site engineer or production site sheet.

Secondary

1. Maintain and Update Csd File (Installation and Demonstration and Surgery - Daily Basis)
2. Learning Service Calls Registration, Closing and Updating, Delivery Notes.

ADDITIONAL RESPONSIBILITIES WHENEVER REQUIRED:

1. Make Packing List at The Time of Requirement.
2. Solving Problems Faced in Job Cards by Checking Physically.

Apply here: https://forms.gle/vz4uTLF2bgBN5nat8

Contact details: [e-mail] | 6358944452

For more details: Visit career page at www.medinnovasystems.com