Telesales Specialist

FutureOpts Learning Academy; Vadodara; On-site; INR 240,000 - 360,000; Full time

Job summary

FutureOpts Learning Academy in Vadodara seeks a Telesales Specialist to conduct outbound calls and respond to inquiries, clearly presenting programs and admission support services.

The role focuses on nurturing leads, following up to convert inquiries into enrollments, and maintaining thorough CRM records. On-site work with training to meet individual and team sales targets is required.

Qualifications

• Strong communication and interpersonal skills for engaging with students and parents over the phone.
• Customer service and customer support skills to handle inquiries, provide information, and resolve concerns professionally.
• Proven sales skills with the ability to convert leads, meet targets, and promote educational programs effectively.
• Training and coaching capabilities to guide prospective learners about courses, exam preparation, and admission processes.
• Basic computer literacy and familiarity with CRM or lead management tools.
• Ability to work on-site in Vadodara, manage a high call volume, and maintain clear documentation.
• Prior experience in telesales, counseling, or education services is an advantage.
• Minimum educational qualification: completion of secondary education; a diploma or degree is preferred.

Responsibilities

• Make outbound calls to prospective students and parents.
• Respond to inbound inquiries and explain programs and admission support services clearly.
• Nurture leads, follow up consistently, and convert inquiries into enrollments.
• Maintain accurate records of interactions and outcomes in CRM or internal systems.
• Coordinate with academic and admissions teams to meet sales targets.
• Share feedback from learners and parents to improve offerings; participate in regular sales training.

Skills

Strong communication

Customer service

Sales skills

Training & coaching

CRM familiarity

On-site work

Lead management tools

Telesales experience

Education

Secondary education

Diploma or degree preferred

Tools

CRM software

Job description

Company Description

FutureOpts Learning Academy is a leading educational platform serving students from grade 1 to 12 across GSEB, CBSE, and multiple state boards. The academy provides curriculum-based study resources and structured learning support for school education. It also supports learners preparing for entrance and competitive exams such as NEET, JEE, and similar assessments. In addition, FutureOpts Learning Academy guides students and families through various admission processes to help them achieve their academic and career goals. The organization focuses on accessible, high-quality education and personalized support.

Role Description

The Telesales Specialist is a full-time, on-site role based in Vadodara. This role involves making outbound calls to prospective students and parents, responding to inbound inquiries, and clearly explaining the academy’s programs, courses, and admission support services. The specialist will nurture leads, follow up consistently, and convert inquiries into enrollments while maintaining accurate records of interactions and outcomes in CRM or internal systems. Daily activities include addressing questions, resolving basic concerns, coordinating with academic and admissions teams, and meeting individual and team sales targets. The role also includes sharing feedback from learners and parents to help improve offerings and participating in regular training sessions to stay updated on programs and sales techniques.

Qualifications

• Strong Communication and interpersonal skills for engaging with students and parents over the phone.
• Customer Service and Customer Support skills to handle inquiries, provide information, and resolve concerns professionally.
• Proven Sales skills with the ability to convert leads, meet targets, and promote educational programs effectively.
• Training and coaching capabilities to guide prospective learners about courses, exam preparation, and admission processes.
• Basic computer literacy and familiarity with CRM or lead management tools.
• Ability to work on-site in Vadodara, manage a high call volume, and maintain clear documentation.
• Prior experience in telesales, counseling, or education services is an advantage.
• Minimum educational qualification: completion of secondary education; a diploma or degree is preferred.