Presales Consultant

Gems Education Holdco; Mumbai; On-site; INR 162,000 - 198,000; Full time

Job summary

Gems Education Holdco is seeking a Telesales Executive – Admissions in Powai, Mumbai. The role centers on managing admission enquiries entirely through telephonic calls and digital follow-ups, converting leads into applications and admissions.

You will contact prospective parents and students, provide admissions information, maintain CRM notes, and work toward daily/monthly targets in a calling-based environment.

Qualifications

• Graduate in any discipline.
• 1–4 years of experience in telesales, telecalling, inside sales, education sales or admission calling.
• Strong verbal communication and convincing skills.
• Excellent follow-up and objection-handling ability.
• Comfortable making a high volume of calls on a daily basis.
• Target-oriented with a strong focus on conversion and closure.

Responsibilities

• Handle inbound and outbound calls for admission enquiries.
• Contact leads generated through various online and offline sources.
• Provide accurate information regarding courses/programs, admission process, eligibility, fee structure and other details over calls.
• Understand the requirements of prospective parents/students through telephonic conversations.
• Conduct regular follow-ups with interested leads.
• Convert enquiries into applications and confirmed admissions.
• Manage the complete lead journey from initial call to admission closure.
• Achieve defined daily/monthly calling, conversion and admission targets.
• Re-engage cold, inactive and pending leads to improve conversions.
• Handle queries and objections effectively over calls.
• Maintain accurate call notes, lead status, and follow-up schedules in the CRM.

Skills

Verbal communication

Follow-up

Objection handling

High call volume

Education

Graduate in any discipline

Tools

CRM

Job description

Job Description Telesales Executive Admissions

Department: Admissions
Function: Telesales / Lead Management
Employment Type: Full-Time
Location: Powai

Role Overview

We are looking for a Telesales Executive – Admissions who will be responsible for managing admission enquiries entirely through telephonic calls and digital follow-ups.

The role will focus on contacting prospective parents/students, providing relevant admission information, managing leads, conducting regular follow-ups, and converting enquiries into applications and admissions.

This is a calling-based role and does not involve physical/face-to-face interaction with parents.

Key Responsibilities:

• Handle inbound and outbound calls for admission enquiries.
• Contact leads generated through various online and offline sources.
• Provide accurate information regarding courses/programs, admission process, eligibility, fee structure and other relevant details over calls.
• Understand the requirements of prospective parents/students through telephonic conversations.
• Conduct regular and structured follow-ups with interested leads.
• Convert enquiries into applications and confirmed admissions.
• Manage the complete lead journey from initial call to admission closure.
• Achieve defined daily/monthly calling, conversion and admission targets.
• Re-engage cold, inactive and pending leads to improve conversions.
• Handle queries and objections effectively over calls.
• Maintain accurate call notes, lead status and follow-up schedules in the CRM.
• Ensure timely follow-up on every assigned lead and minimize lead leakage.
• Coordinate internally with the Admissions team for any documentation or admission-related requirements.
• Maintain professional communication and provide a positive experience throughout the telephonic admission process.

Candidate Profile

• Graduate in any discipline.
• 1–4 years of experience in telesales, telecalling, inside sales, education sales or admission calling.
• Strong verbal communication and convincing skills.
• Excellent follow-up and objection-handling ability.
• Comfortable making a high volume of calls on a daily basis.
• Target-oriented with a strong focus on conversion and closure.

Key Skills for Naukri

Telesales | Telecalling | Admissions | Admission Counselling | Inside Sales | Lead Management | Lead Conversion | Outbound Calling | Inbound Calling | Education Sales | CRM | Admission Closure | Customer Calling