Telesales Specialist

Vedantu; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Supportive company culture

Job summary

Vedantu is searching for passionate Telecounselors to join our team in Bengaluru, Karnataka. You will connect with clients through telephonic counseling sessions, providing exceptional service and guidance. This role emphasizes building relationships and making a positive impact.

A strong candidate will possess excellent communication skills and a desire to help others. We offer a supportive work culture and opportunities for personal development.

Qualifications

• Proven experience as a telecounselor, customer service representative, or similar role.
• Excellent verbal communication and active listening skills.
• Empathetic and patient demeanor, with a genuine desire to help others.

Responsibilities

• Conduct telephonic counseling sessions with prospective clients.
• Build and maintain strong client relationships.
• Effectively communicate the benefits of our services.

Skills

Verbal communication

Active listening

Empathy

Organizational skills

CRM software proficiency

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

Vedantu is a dynamic and rapidly growing edtech organization committed to spread eduaction every corner of this world. We pride ourselves on fostering a collaborative and inclusive work environment that values innovation, creativity, and personal development. As we continue to expand our team, we are seeking passionate individuals to join us as Telecounselors.

Job Overview

As a Telecounselor at Vedantu, you will play a pivotal role in connecting with our clients and providing them with exceptional service. You will be responsible for conducting telephonic counseling sessions, building relationships, and offering valuable guidance to individuals seeking Education. This is a unique opportunity for those who are passionate about making a positive impact on people's lives and thrive in a fast-paced, dynamic work environment.

Key Responsibilities

• Conduct telephonic counseling sessions with prospective clients to understand their needs and provide tailored solution
• Build and maintain strong relationships with clients through effective communication and empath
• Effectively communicate the benefits of our [product/service] and address any inquiries or concern
• Collaborate with cross-functional teams to ensure seamless customer experience
• Keep accurate and detailed records of client interactions in our CRM syste
• Stay informed about industry trends and updates to enhance counseling effectivenes

Qualifications

• Proven experience as a telecounselor, customer service representative, or similar ro
• Excellent verbal communication and active listening skil
• Empathetic and patient demeanor, with a genuine desire to help othe
• Ability to work independently and as part of a collaborative te
• Strong organizational skills and attention to deta
• Proficient in using CRM software and other communication too

Education and Experience

• High school diploma required; Bachelor's degree preferr
• Previous experience in telecounseling or customer service is a pl
• Competitive salary and performance-based incentiv

Benefits

• Supportive and inclusive company cult