Admissions Counselor

Collegegyan; Dadri; On-site; INR 167,400 - 390,600; Full time

Job summary

An online education platform is seeking a Telemarketing Executive to conduct outbound calls and promote UG/PG/MBA programs. The ideal candidate should have 2-5 years of telemarketing experience, excellent verbal communication skills, and strong knowledge of the online education sector. Responsibilities include addressing customer inquiries, maintaining records in a CRM, and mentoring junior executives. This role operates from 10 AM to 7 PM, Monday to Saturday, with a monthly salary range of 15k to 35k.

Qualifications

• 2-5 years of experience in education telemarketing or related field.
• Proven ability to work in a target-driven environment.
• In-depth knowledge of the online education landscape.

Responsibilities

• Conduct outbound calls to potential customers for online programs.
• Address customer inquiries and resolve objections professionally.
• Mentor and train junior telemarketing executives.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Self-motivated

Adaptability

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

Direct message the job poster from Collegegyan

Company: College Gyan

About Us:

College Gyan is India's premier online and distance education platform, dedicated to connecting students with UGC-accredited institutions offering undergraduate, postgraduate, diploma, and certificate programs. Our innovative platform allows users to compare over 55 online universities based on key criteria like student ratings, accreditations, and fee structures. We provide personalized mentoring sessions at no cost, ensuring tailored guidance for students. With a team of over 20 professionals, we support over 1,000 students annually and facilitate admissions for 100 individuals into esteemed universities.

Working Hours: 10 AM to 7 PM

Working Days: Monday to Saturday

Salary: 15k to 35k Per Month

Job Description:

Responsibilities:

• Conduct outbound calls to potential customers from a curated list, focusing on online UG/PG/MBA programs.
• Introduce and clearly articulate the benefits of College Gyan’s offerings and services to prospective students.
• Utilize active listening to assess customer needs and provide tailored product information.
• Address customer inquiries, resolve objections, and handle concerns professionally and knowledgeably.
• Maintain precise records of customer interactions within the CRM system.
• Meet or exceed daily, weekly, and monthly call targets.
• Follow up with leads who have shown interest but have not yet enrolled.
• Stay informed about product knowledge, market trends, and competitor offerings to effectively communicate benefits.
• Collaborate with the sales team to generate qualified leads and opportunities for further engagement.
• Engage in ongoing training and development to enhance sales techniques and product knowledge.
• Mentor and train junior telemarketing executives, providing guidance on best practices and effective sales techniques.
• Monitor team performance, providing feedback and support to help achieve collective goals.

Requirements:

• 2-5 years of experience in education telemarketing or a related field, particularly focused on online UG/PG/MBA programs.
• Strong verbal communication and interpersonal skills with the ability to build rapport with potential customers.
• Proven ability to work in a target-driven environment with a results-oriented mindset.
• Excellent organizational skills and attention to detail.
• Proficient in using CRM software and related tools.
• Self-motivated, energetic, and a positive attitude with the adaptability to handle rejection professionally.
• In-depth knowledge of the online education landscape, particularly UG/PG/MBA programs.
• Bachelor’s degree in a relevant field preferred; additional certifications in sales or marketing are a plus.
• Previous experience in team handling or mentoring sales executives is highly desirable.