Telesales Representative

Silaris Informations India Pvt Ltd; New Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Silaris Informations India Pvt Ltd in New Delhi is seeking a full-time Telesales Representative to drive outbound and inbound calls, promote products, and convert leads into sales. You will follow scripts, maintain call records, and strive to meet daily and monthly targets while ensuring customer satisfaction.

Candidates should have strong communication and sales skills, basic computer literacy, and the ability to work in rotational shifts.

Qualifications

• Strong communication and active listening are essential.
• Customer service and issue resolution skills are required.
• Proven sales skills with a target-driven approach are desirable.
• Willingness to learn, adapt to new processes, and apply feedback.
• Telesales or call center experience is preferred but not mandatory.
• Basic computer literacy and ability to use CRM or call center software.

Responsibilities

• Make outbound and handle inbound calls to promote products and services.
• Explain offerings clearly and convert leads into sales.
• Meet daily and monthly sales targets.
• Follow scripts and compliance guidelines.
• Maintain detailed call and sales records in the CRM.
• Coordinate with team members and supervisors; participate in training.

Skills

Communication skills

Customer service and support

Sales skills

Training ability

Telesales experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

Company Description

Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centres, primarily serving the BFSI sector in India. Established in 2011, Silaris focuses on delivering quality service aligned with the philosophies and culture of its clients. The company emphasizes service excellence and customer delight, supported by strong cost efficiency. Its offerings are powered by advanced digital tools, including artificial intelligence, speech analytics, and robotics, creating a modern and dynamic work environment for telesales professionals.

Role Description

This is a full-time, on-site Telesales Representative role based in New Delhi. The Telesales Representative will make outbound and receive inbound calls to promote products and services, explain offerings clearly, and convert leads into sales. Responsibilities include engaging with customers, understanding their needs, providing accurate information, addressing basic queries, and maintaining detailed call and sales records in the system. The role involves meeting daily and monthly sales targets, following scripts and compliance guidelines, coordinating with team members and supervisors, and participating in training sessions to stay updated on products, processes, and communication standards.

Qualifications

• Candidates should possess strong Communication skills, including clear verbal communication and active listening.


• Candidates should possess Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive customer experience.


• Candidates should possess Sales skills, including lead conversion, negotiation, and target-driven work approach.


• Candidates should possess Training-related skills, such as willingness to learn, adapt to new processes, and apply feedback for performance improvement.


• Previous experience in telesales, call centers, or BPO environments is preferred but not mandatory.


• Basic computer literacy and ability to work with CRM or call center software is beneficial.


• Ability to work in rotational shifts as per business requirements and maintain professionalism under pressure.


• Minimum educational qualification of high school diploma or equivalent; higher education in business or related fields is an advantage.