Telesales Representative

Competence Consulting E-commerce; Surat; On-site; INR 180,000 - 280,000; Full time

Job summary

Competence Consulting E-commerce in Surat is seeking a driven Telesales Representative for a full-time, on-site role. You will make outbound and handle inbound calls to introduce and sell our e-commerce services, understand customer needs, and present product benefits.

You''ll record activities, follow up leads, close sales, and collaborate with sales and training teams to refine scripts and hit targets.

Qualifications

• Strong communication and customer service skills are required.
• Experience in customer support and sales is preferred.
• Training and coaching-related skills are beneficial.
• Ability to thrive in a fast-paced, target-driven environment.
• Comfort with making a high volume of calls and engaging diverse customers.

Responsibilities

• Make outbound and handle inbound calls to introduce, promote, and sell e-commerce services.
• Understand customer needs and explain product features and benefits.
• Handle objections and close sales.
• Maintain accurate records of calls and sales activities.
• Follow up on leads and provide basic customer support.
• Collaborate with sales and training teams to improve scripts and achieve targets.

Skills

Communication skills

Customer Service

Customer Support

Sales

Training and coaching

Education

High school diploma or equivalent

Tools

CRM

Job description

Company Description Competence Consulting E-commerce is committed to supporting local businesses in India by helping them reach global markets. Inspired by the “Vocal for Local” initiative, the company focuses on promoting locally made products and enabling sellers to expand their customer base internationally. With a mission to “Promote Local, Sell Global,” Competence Consulting E-commerce works to create sustainable growth opportunities for local entrepreneurs. The organization emphasizes responsible business practices and aims to contribute positively to the local economy while fostering global connections.

Role Description This is a full-time, on-site Telesales Representative role based in Surat. The Telesales Representative will make outbound and receive inbound calls to introduce, promote, and sell e-commerce services and solutions to potential and existing clients. Day-to-day responsibilities include understanding customer needs, explaining product features and benefits, handling objections, and closing sales. The role also involves maintaining accurate records of calls and sales activities, following up on leads, and providing basic customer support. The Telesales Representative will collaborate with the sales and training teams to improve scripts, share feedback from customers, and achieve individual and team sales targets.

Qualifications

• Candidates should possess strong Communication and Customer Service skills.
• Candidates should possess Customer Support and Sales skills.
• Candidates should possess Training and coaching-related skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Comfortable making a high volume of calls and engaging with diverse customers.
• Basic computer literacy and familiarity with CRM or call management tools is an advantage.
• Prior telesales or e-commerce experience is preferred but not mandatory.
• Minimum educational qualification: high school diploma or equivalent; higher education is an advantage.

Contact - 8529044196

Email - [e-mail]