Telesales Medical Counselor

DRIP LABS; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Job summary

DRIP LABS in Gurgaon is seeking a Telesales Medical Counselor to join our on-site team. You will engage with potential and existing clients over phone calls, explain our medical and wellness services, and guide them toward appropriate treatments or consultations.

You will handle inbound and outbound calls, qualify leads, schedule appointments, and maintain records in the CRM while collaborating with medical and operations teams to ensure a smooth patient journey and achieve sales targets.

Qualifications

• Experience in telesales or call center operations.
• Excellent Hindi and English communication.
• Ability to handle high call volumes and meet sales targets.
• Comfort with CRM and data entry.
• Willingness to work on-site in Gurgaon.
• Bachelor’s degree or diploma; healthcare background is a plus.

Responsibilities

• Make inbound and outbound calls to potential and existing clients.
• Explain DRIP LABS’ medical and wellness services over the phone.
• Qualify leads and guide clients toward appropriate treatments or consultations.
• Schedule appointments and maintain CRM records with accuracy.
• Coordinate with medical and operations teams to ensure a smooth patient journey.
• Meet sales and conversion targets while maintaining ethical, patient-centered communication.

Skills

Telesales experience

Hindi-English fluency

Resilience

Negotiation skills

Health/wellness knowledge

High-volume calling

CRM software

Education

Bachelor’s degree or diploma

Tools

CRM software

Job description

Company Description

DRIP LABS is a fast-growing wellness brand focused on premium IV drip and wellness therapies designed to achieve precision nutrition, enhance recovery, cellular health, performance, health-aging, and overall well-being. Its a growing healthcare and wellness organization focused on delivering personalized medical counseling and treatment services. The company emphasizes evidence-based care, patient education, and a high standard of customer experience. DRIP LABS integrates modern medical practices with attentive service to support clients in managing their health and wellness goals. Team members collaborate across clinical and support functions to ensure that patients receive clear guidance and consistent follow-up. The work environment is fast-paced, patient-centric, and encourages continuous learning.

Role Description

The Telesales Medical Counselor is a full-time, on-site role based in Gurgaon. This role involves engaging with potential and existing clients over phone calls, explaining DRIP LABS’ medical and wellness services, and guiding them toward appropriate treatments or consultations. The counselor will handle inbound and outbound calls, qualify leads, provide basic information on services under clinical guidance, and schedule appointments. Daily tasks include maintaining accurate records in the CRM, following up on inquiries, and coordinating with medical and operations teams to ensure a smooth patient journey. The role also requires meeting sales and conversion targets while maintaining ethical, patient-centered communication.

Qualifications

• Strong communication and interpersonal skills, with the ability to explain medical and wellness services clearly and empathetically.
• Proven experience in telesales, call center operations, or customer service, preferably in healthcare, wellness, or related industries.
• Ability to handle high call volumes, manage leads systematically, and work toward defined sales and conversion goals.
• Comfort working with CRM or call management software, and basic proficiency in standard office tools and data entry.
• Good listening skills and the ability to understand client needs, address objections, and build trust over the phone.
• Fluency in English and Hindi; additional regional languages are an advantage.
• Bachelor’s degree or diploma in any field; education in healthcare, life sciences, or psychology is a plus.
• Willingness to work on-site in Gurgaon, with a flexible approach to shift timings as per business requirements.
• Ethical mindset, respect for patient confidentiality, and readiness to learn basic medical concepts relevant to DRIP LABS’ services.

Requirements & Skills

• Proven experience in telesales, telemarketing, or inside sales (preferably in healthcare/wellness).
• Excellent communication and convincing skills in Hindi & English (additional regional languages are a plus).
• Ability to handle rejection and maintain a positive attitude.
• Strong negotiation and closing skills.
• Basic understanding of health & wellness products (IV therapy knowledge is a plus).
• Comfortable with making high-volume calls daily.
• Competitive salary + performance-based incentives
• Growth opportunities within SNNYLO Group
• Dynamic and fast-paced work environment