Patient Relationship Executive

Divya Arogyam Health Clinic; Ranchi; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive base salary

Monthly performance-based bonuses

Free or discounted clinic treatments

Job summary

Divya Arogyam Health Clinic in Ranchi, India is hiring a proactive front desk executive to handle lead management, follow-ups, and appointment scheduling. You will manage inquiries via phone, WhatsApp, and social channels, maintain patient records in our CRM, and ensure a seamless patient experience.

The role requires excellent communication, empathy, and basic tech skills; healthcare experience is a plus. Competitive pay and monthly bonuses are offered.

Qualifications

• Excellent communication skills with fluid, polite, and persuasive phone presence.
• Experience in telecalling, inside sales, or hospitality (healthcare is a plus).
• Comfort with basic computers and scheduling/CRM tools.
• Empathetic and confidentiality-minded approach with patients.

Responsibilities

• Lead Management & Conversion: Call new inquiries promptly and book first appointments.
• Patient Retention: Re-engage past patients with seasonal offers and follow-ups.
• Inbound Consultations: Answer calls, WhatsApp, and social inquiries professionally.
• Appointment Scheduling: Manage calendar, cancellations, and optimize slots.
• Patient Relationship Management: Maintain clean CRM records for follow-ups.

Skills

Excellent communication

Telecalling / Inside sales

Tech-savvy

Empathy

Tools

CRM tools

Scheduling apps

Job description

About Us:
Divya Arogyam Health Clinic is a leading clinic dedicated to providing exceptional care. We are looking for an energetic, well-spoken, and empathetic individual to join our team and serve as the main point of contact for our patients.

Core Responsibilities:

• Lead Management & Conversion: Call new inquiries (leads) promptly to understand their needs, introduce our services, and book their first appointment.
• Patient Retention: Reach out to old, inactive leads or past patients to re-engage them, share seasonal offers, and schedule follow-up checkups.
• Inbound Consultations: Answer incoming phone calls, WhatsApp messages, and social media inquiries professionally.
• Appointment Scheduling: Manage the clinic's master calendar, handle cancellations, and optimize daily patient slots.
• Patient Relationship Management: Maintain clean records of all interactions in our system/CRM to track follow-up schedules.

What We Are Looking For:

• Excellent communication skills: Fluid, polite, and persuasive speaking abilities over the phone.
• Sales or Customer Service Experience: Minimum 0 to 2 years of experience in telecalling, inside sales, or hospitality (healthcare experience is a major plus).
• Tech-savvy: Comfortable using basic computers, scheduling apps, or CRM tools.
• Empathy: A warm personality capable of handling patient queries with care and confidentiality.

Perks & Benefits:

• Competitive base salary.
• Monthly performance-based bonuses on lead conversions.
• Free or discounted clinic treatments.