Telesales Consultant

Team Back Office International LLP; Kozhikode district; On-site; INR 167,000 - 279,000; Full time

Job summary

Team Back Office International LLP in Kozhikode is seeking a full-time Telesales Consultant to engage prospects and clients over the phone, explain service value, and convert leads into sales.

You will make outbound calls, handle inquiries, understand client needs, recommend solutions, and maintain accurate call records. The role requires meeting sales targets, collaborating with internal teams, and providing product information while supporting customer queries.

Qualifications

• Strong Sales and Sales Consulting skills, with the ability to identify client needs and propose suitable solutions.
• Excellent Communication skills, including clear verbal communication, active listening, and professional phone etiquette.
• Customer Service skills to handle inquiries, address concerns, and build long-term client relationships.
• Training-related skills to absorb product knowledge quickly and apply guidance from coaching or sales training sessions.
• Prior experience in telesales, inside sales, or a similar role is preferred.
• Goal-oriented mindset with the ability to work with targets and deadlines.
• Basic computer proficiency and familiarity with CRM or call management tools.
• Minimum educational qualification of a high school diploma; a bachelor’s degree in business, marketing, or a related field is an advantage.
• Ability to work on-site in Kozhikode and collaborate effectively with cross-functional teams.

Responsibilities

• Make outbound calls to promote services and convert leads.
• Handle inbound inquiries and understand client needs.
• Explain value propositions and recommend solutions.
• Maintain accurate records of calls and outcomes.
• Follow up on leads and coordinate with internal teams.
• Meet or exceed sales targets.
• Provide basic product information and support customer queries.
• Contribute feedback to improve sales scripts and training materials.

Skills

Sales

Sales consulting

Communication

Customer service

Training

Telesales

CRM

Targets

Computers

Education

High school diploma

Bachelor’s degree in business/marketing

Tools

CRM software

Call management tools

Job description

Company Description

Team Back Office International LLP is a branding and marketing agency that specializes in crafting 360° communication strategies focused on measurable results and strong ROI. The team helps clients transform their businesses by building compelling brand stories and memorable customer experiences. Services include branding, digital marketing, ERP Next solutions, mobile application development, web development, and SEO. Applicants joining the company can expect to work in a fast-paced, creative environment that values strategic thinking and innovation.

Role Description

This is a full-time, on-site Telesales Consultant role based in Kozhikode. The Telesales Consultant will engage with prospective and existing clients over the phone to promote services, explain value propositions, and convert leads into sales. Daily responsibilities include making outbound calls, handling inbound inquiries, understanding client needs, and recommending appropriate service solutions. The role involves maintaining accurate records of calls and outcomes, following up on leads, coordinating with internal teams, and meeting or exceeding sales targets. The Telesales Consultant will also provide basic product information, support customer queries, and contribute feedback to improve sales scripts and training materials.

Qualifications

• Strong Sales and Sales Consulting skills, with the ability to identify client needs and propose suitable solutions.
• Excellent Communication skills, including clear verbal communication, active listening, and professional phone etiquette.
• Customer Service skills to handle inquiries, address concerns, and build long-term client relationships.
• Training-related skills to absorb product knowledge quickly and apply guidance from coaching or sales training sessions.
• Prior experience in telesales, inside sales, or a similar role is preferred.
• Goal-oriented mindset with the ability to work with targets and deadlines.
• Basic computer proficiency and familiarity with CRM or call management tools.
• Minimum educational qualification of a high school diploma; a bachelor’s degree in business, marketing, or a related field is an advantage.
• Ability to work on-site in Kozhikode and collaborate effectively with cross-functional teams.