TELEPHONE OPERATOR

Devadoss Multispeciality Hospital; Madurai District; On-site; INR 180,000 - 320,000; Full time

Job summary

Devadoss Multispeciality Hospital is seeking a skilled Telephone Operator to manage inbound and outbound calls, delivering excellent customer service to patients and visitors. The role requires accurate record-keeping, troubleshooting of phone systems, and collaboration with other departments to ensure seamless communication.

The ideal candidate will have strong communication and interpersonal skills, the ability to work under pressure, and a demonstrated capacity for handling sensitive

Qualifications

• Excellent communication and interpersonal skills are essential.
• Proficiency in using phone systems and software applications is expected.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and analytical skills are necessary.
• Ability to work independently and as part of a team.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide exceptional customer service to patients and visitors.
• Manage and maintain accurate records of calls and messages.
• Troubleshoot technical issues with the phone system.
• Collaborate with other departments to ensure seamless communication.
• Maintain confidentiality and handle sensitive information with discretion.

Skills

Communication

Interpersonal skills

Problem solving

Telephone etiquette

Team player

Education

Graduate degree

Job description

We are looking for a highly skilled and experienced TELEPHONE OPERATOR to join our team at Devadoss Multispeciality Hospital. The ideal candidate should have excellent communication skills and be able to work efficiently in a fast-paced environment.

Roles and Responsibility

• Handle inbound and outbound calls professionally.
• Provide exceptional customer service to patients and visitors.
• Manage and maintain accurate records of calls and messages.
• Troubleshoot technical issues with the phone system.
• Collaborate with other departments to ensure seamless communication.
• Maintain confidentiality and handle sensitive information with discretion.

Job Requirements

• Any graduate degree is required.
• Excellent communication and interpersonal skills are essential.
• Ability to work well under pressure and meet deadlines.
• Strong problem-solving and analytical skills are necessary.
• Proficiency in using phone systems and software applications is expected.
• Ability to work independently and as part of a team.

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