Executive - Telecaller

Drlogy; Ahmedabad District; On-site; INR 200,000 - 300,000; Full time

Job summary

Drlogy is hiring an Executive – Telecaller in Ahmedabad, India, responsible for managing patient calls, appointments, and enquiries. Ideal candidates will have a graduate degree, good communication skills, and a focus on patient care.

The role involves booking appointments, maintaining records, and ensuring a high standard of patient interaction. Successful candidates will be proficient in using computer software and demonstrating polite phone etiquette.

Qualifications

• 0–1 year of experience required.
• Ability to handle calls with empathy and patience.
• Must maintain confidentiality of patient information.

Responsibilities

• Handle incoming and outgoing calls professionally.
• Book appointments and coordinate schedules.
• Respond to patient enquiries regarding services.

Skills

Good communication skills

Polite phone etiquette

Computer knowledge

Patient‑focused behavior

Education

Graduate qualification

Job description

Overview

The Executive – Telecaller will be responsible for handling patient calls, appointment booking, follow‑up calls, service enquiries, lead coordination, and call center documentation at Health1 Hospital, Ahmedabad. This role requires a graduate qualification, 0–1 year of experience, good communication skills, polite phone etiquette, computer knowledge, and patient‑focused behavior.

Responsibilities

• Handle incoming and outgoing calls professionally and politely.
• Respond to patient enquiries regarding doctors, appointments, services, timings, and hospital facilities.
• Book appointments and coordinate consultation schedules as per doctor availability.
• Make follow‑up calls for appointments, reports, procedures, feedback, and pending visits.
• Maintain call records, enquiry logs, appointment trackers, and daily reports.
• Coordinate with OPD, front office, billing, diagnostics, TPA, and clinical departments.
• Provide accurate information without giving unauthorized medical advice.
• Follow call scripts, communication standards, and hospital service protocols.
• Escalate patient complaints, urgent requests, or complex queries to seniors promptly.
• Support lead conversion, patient reminders, and service follow‑up activities.
• Maintain confidentiality of patient contact details and hospital information.
• Handle calls with empathy, patience, and clear communication.
• Update patient information correctly in software or tracking sheets.
• Support call center targets related to call quality, response time, and follow‑up closure.
• Create a professional and helpful first communication experience for patients.

Qualifications

• Graduate qualification.
• 0–1 year of experience.
• Good communication skills.
• Polite phone etiquette.
• Computer knowledge.
• Patient‑focused behavior.