Telephone Operator

Ontrack HR Services Pvt LTD; Coimbatore District; On-site; INR 305,000 - 365,000; Full time

Job summary

Ontrack HR Services Pvt LTD in India is seeking a Telephone Operator based in Coimbatore to handle incoming calls with courtesy and efficiency. You will direct calls, take messages, maintain the phone directory, provide basic information about the company and services, and log communications according to established protocols.

This permanent, on-site position offers a monthly salary around ₹30,000. The role requires 4–5 years of relevant work experience and a professional demeanor suitable for

Responsibilities

• Answering and directing calls to the appropriate person or department.
• Taking messages with contact details and urgency.
• Maintaining and updating the company's phone directory.
• Providing information about the company and services to callers.
• Maintaining call logs for reporting and auditing purposes.
• Following established communication protocols and crisis procedures.

Job description

Permanent | Ontrack HR Services Pvt LTD | India

Posted On 20/08/2026

Job Information

Gems & Jewellery

Work Experience 4-5 years

30000

City Coimbatore South

State/Province Tamil Nadu

641001

Job Description

Position Title: Telephone Operator

Responsibilities

1. 1. Answering and Directing Calls:
   Professionally answer incoming calls and provide a warm, courteous greeting.
   Direct calls to the appropriate person or department promptly and accurately.
2. 2. Message Taking:
   Record and relay messages accurately, including contact details, nature of the call, and
   urgency level.
3. 3. Maintaining Phone Directory:
   Regularly update and maintain the company's phone directory to ensure accurate
   information.
4. 4. Providing Information:
   Offer general information about the company and its services to callers.
   Address inquiries and provide appropriate assistance or direct inquiries to the relevant
   department.
5. 6. Maintaining Call Logs:
   Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.
6. 7. Following Communication Protocols:
   Adhere to established communication protocols and procedures.
   Respond to emergency calls promptly and follow established protocols for crisis situations.