Telephone Operator

Hinduja Hospital; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Hinduja Hospital Mumbai invites applications for a Telephone Operator on a yearly fixed term renewable contract on hospital payroll. The role requires 1+ years of experience and strong communication skills.

You will attend incoming calls from patients, visitors and staff, address general queries, provide information, and, when required, make outgoing calls or divert calls to the concerned department.

Qualifications

• Attending telephone calls and providing necessary information.
• Addressing general queries and diverting calls when needed.
• Making outgoing calls on behest of patients, doctors or staff.

Responsibilities

• Attending incoming calls from outside and inside the hospital.
• Providing information about hospital location, departments and consultants.
• Directing calls to the appropriate section or person as required.

Skills

Telephone handling

Customer service

Communication skills

Query resolution

Job description

Opportunity for Telephone Operator for our hospital in Mumbai(Mahim) on yearly fixed term renewable contract on hospital payroll.

Experience: 1 + years

Job Description:

Attending telephone calls, Addressing general queries & providing necessary information making outgoing calls.

General Job responsibilities:

Attending telephone calls, those that come from outside the hospital as well as from within.

Addressing general queries like that of the location of the hospital, location of Various departments in the hospital, where are individual consultant clinics conducted etc. Understanding the nature of the query made by the caller and providing necessary information and/ or diverting the call to the concerned section. If required, making outgoing calls on behest of Patients, Doctors, and Staff.