Teleperformance - International Chat Process | Indore |

TP; Indore District; On-site; INR 315,000 - 385,000; Full time

Benefits offered by this job

Night-shift cab facility for female

One-way cab charges

Job summary

Teleperformance, a leading global BPO, invites candidates in Indore for a chat-based customer support role. Graduation is mandatory; freshers and experienced applicants are welcome, with strong English writing and typing proficiency.

The job involves handling multiple international chats, delivering accurate information, and offering effective solutions while maintaining high service standards. Shifts are rotational with a 10-hour work window.

Qualifications

• Graduation is mandatory.
• Freshers and experienced candidates welcome.
• Excellent written English communication skills.
• Good typing speed and accuracy.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and familiarity with internet applications.
• Ability to multitask and manage multiple customer conversations.
• Willingness to work in rotational shifts.
• Candidates pursuing regular courses not eligible.

Responsibilities

• Handle international customer queries through live chat.
• Provide accurate information regarding products, services and company policies.
• Understand customer requirements and offer appropriate solutions.
• Resolve customer complaints and concerns professionally.
• Maintain high customer satisfaction and service quality.
• Handle multiple chat conversations simultaneously while maintaining accuracy.
• Follow company policies, process guidelines and compliance standards.
• Achieve assigned productivity, quality and customer satisfaction targets.

Skills

Written English

Typing speed

Multitasking

Problem solving

Customer handling

Education

Graduate degree

Tools

Internet applications

Job description

Teleperformance (TP) is a French multinational leader in digitally integrated business services, specializing in customer experience management and business process outsourcing across more than 100 countries.

Roles & Responsibilities:

• Handle international customer queries through live chat.
• Provide accurate information regarding products, services and company policies.
• Understand customer requirements and offer appropriate solutions.
• Resolve customer complaints and concerns professionally.
• Maintain high customer satisfaction and service quality.
• Handle multiple chat conversations simultaneously while maintaining accuracy.
• Follow company policies, process guidelines and compliance standards.
• Achieve assigned productivity, quality and customer satisfaction targets.

Eligibility Criteria:

• Graduation is mandatory.
• Freshers and experienced candidates are welcome.
• Excellent written English communication skills.
• Good typing speed and accuracy.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and familiarity with internet applications.
• Ability to multitask and manage multiple customer conversations.
• Willingness to work in rotational shifts.
• Candidates pursuing regular courses are not eligible.

Work Schedule & Benefits:

• Working Days: 5 days per week.
• Weekly Off: 2 rotational weekly offs.
• Shift Timings: Rotational shifts of 10 hours.
• Salary: 3.5 LPA.
• Cab Facility: Available only for female employees during night shifts (9 PM to 6 AM).
• Cab Charges: One-way facility is chargeable.
• Leave Policy: No planned leaves are permitted during the first 3 months.