Telemarketing Specialist

Affinity Infraspace; Bengaluru; On-site; INR 167,000 - 279,000; Full time

Job summary

Affinity Infraspace in Bengaluru seeks a Telemarketing Specialist for an on-site, full-time role to engage potential and existing customers, promote property options, and generate qualified leads for the sales team.

You will explain property features, record customer details in CRM, follow up with prospects, coordinate site visits, and support sales and marketing in meeting targets while delivering courteous service.

Qualifications

• Minimum education is high school diploma; a graduate degree is an advantage.
• Experience in telemarketing/inside sales, preferably in real estate.
• Strong lead generation and customer service skills with target-driven mindset.
• Experience using CRM tools and basic computer applications for recording interactions.

Responsibilities

• Make outbound and inbound calls to promote property options and generate qualified leads.
• Explain property features and answer customer queries during calls.
• Record customer information accurately in CRM/call logs.
• Follow up on interested prospects and coordinate site visits with the field sales team.
• Work with sales and marketing to meet lead generation targets and support business growth.

Skills

Lead generation

Customer service

Communication

Sales mindset

Telemarketing

CRM usage

Education

High school diploma

Bachelor’s degree in business/marketing (advantage)

Tools

CRM software

Job description

Company Description

Affinity Infraspace is a real estate services organization that provides unbiased solutions for residential and investment property purchases. The company offers multiple options across flats, villas, and plots, helping clients find properties that align with their preferences and budget. Affinity Infraspace also supports clients with financial planning and assistance to streamline the buying process. In addition, the company delivers developer-focused services, including RERA-related support and sales team deployment, contributing to compliant and effective project sales in the Bengaluru market.

Role Description

This is a full-time, on-site Telemarketing Specialist role based in Bengaluru. The Telemarketing Specialist will engage potential and existing customers through outbound and inbound calls to promote property options and generate qualified leads for the sales team. Daily responsibilities include explaining property features, answering queries, maintaining up-to-date knowledge of available flats, villas, and plots, and accurately recording customer information in CRM or call logs. The role also involves following up on interested prospects, coordinating with the field sales team for site visits, and providing courteous customer support to enhance client satisfaction. The Telemarketing Specialist will work closely with sales and marketing colleagues to meet lead generation targets and support overall business growth.

Qualifications

• Strong Lead Generation skills with the ability to identify prospects, qualify inquiries, and convert calls into sales opportunities.
• Proficiency in Customer Service and Customer Support, including handling questions, resolving concerns, and maintaining a professional, respectful tone.
• Excellent Communication skills, both verbal and written, with clear articulation and active listening abilities.
• Sales-oriented mindset, with basic knowledge of tele-sales techniques and comfort working with targets and performance metrics.
• Prior experience in telemarketing, inside sales, or call center roles, preferably in real estate or related sectors.
• Familiarity with using phones, CRM tools, and basic computer applications for recording and tracking customer interactions.
• Ability to work on-site in Bengaluru, manage time effectively, and collaborate with sales and marketing teams.
• Minimum educational qualification of high school diploma; a graduate degree in business, marketing, or a related field is an advantage.
• Knowledge of local real estate market and ability to communicate in English, plus regional languages commonly used in Bengaluru, is beneficial.