Telemarketing Specialist

DLS Infrastructure; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

DLS Infrastructure is seeking a Telemarketing Specialist to work on-site in Bengaluru. You will make outbound calls to generate leads, present services, qualify prospects, and schedule follow-ups for the sales team.

You will also handle inquiries, maintain CRM records, and collaborate with sales and service teams to meet targets while following scripts and compliance guidelines.

Qualifications

• Lead generation and sales skills to identify prospects and support deal closure.
• Excellent customer service and support capabilities for inquiries.
• Clear and confident communication, active listening, and courteous phone etiquette.
• Experience in telemarketing, inside sales, or call centers in related industries.
• Experience with CRM tools or call management systems.

Responsibilities

• Make outbound calls to generate leads and present company services.
• Qualify prospects and schedule follow-up meetings for the sales team.
• Handle inbound inquiries with clear, courteous information.
• Maintain detailed records of interactions in CRM or call-tracking systems.
• Collaborate with sales and customer service to meet targets and provide market feedback.

Skills

Lead generation

Sales skills

Customer service

Customer support

Communication skills

Active listening

Education

High school diploma

Bachelor's degree in business/marketing

Tools

CRM tools

Call management systems

Job description

Company Description

DLS Infrastructure is a leading construction company with 25 years of experience delivering high-quality, innovative, and sustainable projects across residential, commercial, and industrial sectors. The company provides end-to-end solutions from project planning and design to execution and management, with a strong focus on timely completion and client satisfaction. DLS Infrastructure prioritizes safety, efficiency, and environmental responsibility, making it a trusted partner for diverse construction needs. With a dedicated team and a commitment to excellence, the organization strives to build lasting relationships alongside enduring structures.

Role Description

The Telemarketing Specialist is a full-time, on-site role based in Bengaluru, responsible for driving outreach and engagement with prospective and existing clients. Day-to-day tasks include making outbound calls to generate leads, presenting company services, qualifying prospects, and scheduling follow-up meetings for the sales team. The role involves handling inbound inquiries, providing clear and courteous information, and maintaining detailed records of interactions in CRM or call-tracking systems. The Telemarketing Specialist will collaborate with sales and customer service teams to support campaigns, achieve call and conversion targets, and provide feedback on customer needs and market trends. This position requires consistent professionalism, adherence to call scripts and compliance guidelines, and a focus on delivering a positive experience during every interaction.

Qualifications

• Candidates should possess strong Lead Generation and Sales skills, including the ability to identify prospects, qualify opportunities, and support closure of deals.
• Candidates should possess excellent Customer Service and Customer Support capabilities to handle inquiries, resolve basic issues, and ensure a positive caller experience.
• Candidates should possess clear and confident Communication skills, including active listening, persuasive speaking, and appropriate phone etiquette.
• Relevant experience in telemarketing, inside sales, or call center environments, preferably in construction, infrastructure, or related industries.
• Ability to work with CRM tools or call management systems, maintain accurate records, and follow structured processes and scripts.
• Strong time management, target orientation, and resilience in a high-volume calling environment.
• Minimum high school diploma; a bachelor’s degree in business, marketing, or a related field is an advantage.
• Comfort working on-site in Bengaluru and collaborating with cross-functional teams.