Senior Executive - Telecalling

Panacorp Software Solutions; Nagercoil; On-site; INR 350,000 - 550,000; Full time

Job summary

Panacorp Software Solutions in India is seeking a seasoned Senior Telecalling Executive to lead telecalling efforts and support the sales team in achieving customer acquisition and retention goals. The role involves managing both inbound and outbound calls, mentoring junior telecallers, and monitoring team performance to ensure excellent customer interactions.

You will optimize call scripts, drive lead conversion, prepare weekly and monthly reports in the CRM, and collaborate with sales and

Qualifications

• The candidate should have seasoned telecalling experience and exceptional communication skills.
• Strong drive to exceed targets and support sales objectives.

Responsibilities

• Manage both inbound and outbound calls to drive customer acquisition and retention.
• Lead, mentor, and train junior telecalling executives; monitor performance and quality of customer interactions.
• Identify opportunities to improve call scripts and sales pitches; coach team to improve lead conversion rates.

Job description

Job Summary

We are looking for a seasoned Senior Telecalling Executive to lead telecalling efforts and support the sales team in achieving customer acquisition and retention goals. This role involves managing both inbound and outbound calls, training junior telecallers, monitoring team performance, and ensuring excellent customer interactions. The ideal candidate should have strong telecalling experience, exceptional communication skills, and a drive to exceed targets.

Key Responsibilities

Handle and Oversee Outbound/Inbound Calls

• Make high-quality outbound calls to potential customers and follow up with leads.
• Take charge of complex inbound calls, resolving escalated queries and complaints.

Sales and Lead Conversion

• Identify customer needs, pitch relevant products/services, and close sales effectively.
• Guide junior executives on handling objections and improving their lead conversion rates.

Team Leadership and Training

• Mentor and train junior telecalling executives, sharing best practices and sales techniques.
• Conduct regular team meetings, performance reviews, and provide feedback.

Process Improvement

• Monitor and evaluate call scripts and sales pitches, suggesting improvements for higher engagement and success rates.
• Work with the sales and customer service teams to enhance overall call quality and customer experience.

Reporting and Documentation

• Maintain detailed records of calls, lead status, and customer feedback in the CRM system.
• Prepare weekly and monthly reports on call performance, conversions, and other KPIs.

Customer Relationship Management

• Establish and maintain positive customer relationships to enhance customer loyalty.
• Resolve customer concerns promptly and ensure a high level of customer satisfaction.