Assistant Manager - Telecalling

Incred; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Incred in Mumbai is seeking a Telecalling Team Lead to develop and implement comprehensive call strategies to achieve business objectives. You will lead a team of telecallers, provide guidance and training, and ensure high-quality performance.

You will build relationships with customers, address concerns, and analyze feedback and market trends to identify improvement opportunities, collaborating with cross-functional teams to align telecalling efforts with company goals.

Responsibilities

• Develop and implement comprehensive telecalling strategies to achieve business objectives.
• Lead and manage a team of telecallers, providing guidance and training to ensure high-quality performance.
• Build and maintain strong relationships with customers, addressing their concerns and resolving issues promptly.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Collaborate with cross-functional teams to align telecalling efforts with overall business goals.
• Monitor and report on key performance indicators, such as call volume, conversion rates, and customer satisfaction.

Job description

• Develop and implement comprehensive telecalling strategies to achieve business objectives.
• Lead and manage a team of telecallers, providing guidance and training to ensure high-quality performance.
• Build and maintain strong relationships with customers, addressing their concerns and resolving issues promptly.
• Analyze customer feedback and market trends to identify opportunities for improvement.
• Collaborate with cross-functional teams to align telecalling efforts with overall business goals.
• Monitor and report on key performance indicators, such as call volume, conversion rates, and customer satisfaction.