Team Lead – Tele Calling Telugu (AP)

Freyr Energy; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Freyr Energy is seeking a results-driven Tele Calling Lead to drive daily to quarterly targets by improving lead-to-order conversion. You will manage a team of Tele Calling Executives, monitor performance, and coach for higher productivity.

The role requires CRM experience, dialer platform skills, and strong communication with knowledge of regional languages as an advantage. This is an on-site position at the Hyderabad location in India.

Qualifications

• 3–5 years of tele calling/inside sales experience.
• Hands-on experience with CRM, dialers, and Excel-based reporting.
• Strong communication skills; regional language knowledge a plus.

Responsibilities

• Drive achievement of lead and sales order targets by improving lead-to-order conversion.
• Manage day-to-day operations of a Tele Calling Executives team.
• Conduct call audits, coaching, and training to boost call quality and productivity.
• Ensure accurate CRM data entry and generate MIS reports.
• Monitor lead prioritization and follow-ups to maximize conversions.
• Enforce scripts, guidelines, pricing updates, and escalation protocols.
• Collaborate with Marketing, Quality Control, Sales Ops to improve lead quality and process efficiency.

Skills

Communication skills

CRM

Dialer platforms

Excel reporting

Regional languages

Education

Graduate degree

PG in Sales/Marketing preferred

Tools

CRM platforms

Dialer platforms

Excel reporting

Job description

ROLE

• Drive achievement of daily, weekly, monthly, and quarterly qualified lead and sales order targets by improving lead-to-order conversion rates.
• Manage day-to-day operations of a team of Tele Calling Executives, including attendance tracking, lead allocation, and performance monitoring.
• Conduct regular call audits, live monitoring, coaching sessions, and training programs to enhance call quality, sales techniques, and team productivity.
• Ensure accurate and timely CRM data entry, validate team-reported information, and generate daily, weekly, and monthly MIS reports.
• Monitor lead prioritization, minimize lead ageing, and enforce timely follow-ups to maximize conversion potential.
• Enforce compliance with approved call scripts, campaign guidelines, pricing updates, escalation protocols, and customer communication standards.
• Partner with Marketing, Quality Control, Sales Operations, and other cross-functional teams to improve lead quality, customer experience, and overall sales process efficiency.

REQUIREMENTS

• Graduate in any discipline required; PG in Sales or Marketing preferred
• 3–5 years of experience in tele calling/inside sales with a proven track record as a top-performing individual contributor.
• Hands-on experience with CRM systems, dialer platforms, and Excel-based reporting and analysis
• Prior experience in Solar, BFSI, Insurance, EdTech, or other high-ticket telesales environments.
• Strong communication skills; working knowledge of regional languages relevant to the assigned states is an advantage